Microsoft Internet Explorer/internet issues


My Dell windows 7 home edition was working fine until recently.  Now, when I go on the net with explorer, if I leave the computer for a while and come back, explorer won't work, and when I close and open, it won't open.  I have firefox, and the same thing happens, except when I close and open, it hangs up.  In both cases, I soon find my other programs (word processing) aren't working either, and I have to physically turn off the computer and turn it on again, because when I try to restart from the keyboard, it hangs up when the screen says "quitting windows".  I've tried restoring it to an earlier point, but that didn't help.  Any thoughts?

Hi Don,

Regading your issue please try the following steps.

1. Create a new user profile and test if you encounter the same issue.

2. If above step does not help, restart your computer in the safe mode with networking and check if you notice any issues.

Tip: How to login to safemode with networking

- Restart your computer and when you see the Dell logo tap the "F8 key" on the top of your keyboard continuously until you get the startup menu. Using the down arrow key, select "Safe Mode with Networking" and press enter.

Let me know the outcome and I will assist you further.


Sandeep Handoo  

Microsoft Internet Explorer

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Sandeep Handoo


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