Microsoft Internet Explorer/SKYPE

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Question
I've been using Skype for video calls to my grandson on my laptop using Windows 7.  For some reason Skype won't acknowledge my built in camera on my laptop, so we can hear each other and I can see him, but he can't see me. The little camera icon on Skype is gone. I found video in tools, but it only tells me it can't find my "webcam". I'm not sure what happened. It was working fine? Any ideas? Thank you

Answer
Hi Roger,

Regarding your issue, it may be possible that either webcam settings have changed or the webcam driver is not working.I would suggest following steps:

1. Right click on computer icon and click on properties.

2. Click on Device Manager

3. Under device manager, click on the plus sign next to the Imaging devices and make a right click on intergrated camera and click on uninstall.

4. Click on Yes in case you see any prompt and once driver has been removed from the list, click on Action next to the file option on the top of the device manager window.

5. Under action, click on scan for hardware changes and windows will start reinstalling the webcam driver and once driver is back in the device manager, try to check if your webcam is working within skype.

In case of any further issues, please let me know.

Thanks,

Sandeep Handoo  

Microsoft Internet Explorer

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Sandeep Handoo

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I can also answer questions related to Win 98, Win ME, Windows Xp,windows 2000,Windows Vista, Windows 7,Windows 2003 Server,Windows Server 2008, Redhat Linux,Internet connectivity, Virus, Malware, Spyware and home networking.

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More than 13 Years of experience.

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Graduate in Electronics **_** Post Graduate in computer Science **_** Microsoft Certified Professional **_** Microsoft Certified Systems Administrator on Windows 2003 server Security**_** Microsoft Certified Systems Engineer on Windows 2003 Server Security**_** Microsoft Certified Technology Specialist** MCTS Server 2008 Active Directory, Configuration/Windows Server 2008 Applications Infrastructure, Configuration/Windows Server 2008 Network Infrastructure, Configuration**_**ITIL V3 Foundation Certified.

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