Expert: Lorry - 8/27/2007

Question
QUESTION: I for got to mention one other problem i.e. Restrictions box pops up This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator.

ANSWER: Hi John,

Try the two scan I just sent and let me know what happens.

Later,
Lorry

---------- FOLLOW-UP ----------

QUESTION: REG cure found 608 problems payment required to continue further
Registry smart found 381 problems payment required to continue further
Cymantec
Unable to run Virus Detection

In order to run Virus Detection you must be using Microsoft Internet Explorer 5.0 or higher with ActiveX and Scripting enabled.
Spy Sweeper found 18 problems
All programmes require payment as I have purchased Error Clean I am reluctant to part with any more money  

Answer
Hi John,

Eusing Free Registry Cleaner is free and available at:

http://www.pcworld.com/downloads/file/fid,64953-page,1-c,downloads/description.h

I suggested Spybot Search & Destroy which is a free program. "I would also suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available from:


http://www.pcworld.com/downloads/file_description/0,fid,22262,00.asp


Check for updates before running. If you have trouble getting the updates, near the top of the Update Window, click the little arrow next See-Cure  #1(Europe), highlight the next one on the list, See-Cure #2 and try to download the updates. If that doesn't work, try the next one the list. until you get one you can download from. Being a free program, if too many people are using the same site to download the updates, some people will not get them."

Am assuming that you are using Internet Explorer and if even if you do not, Internet Explorer comes with all versions of Windows. Use the to run the free scan from Symantec.

"Using Internet Explorer, go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore."

I never mentioned Spy Sweeper, sorry.

Hope this helps!
Lorry