Question For a couple days I have been unable to access explorer unless I'm online with AOL.When I open explorer it will not settle down, mouse flutters and site address at bottom of screen seems to be racing past addresses.When online it all works fine. I ran Norton antivirus and Ad-aware scans. Ad-aware found 11 problems and I quarantined them, then Norton found none. I do not acces explorer very much w/out being on-line but think this must mean I have problems that need resolving. I have always had an "internal battle" between explorer and AOL but have just gone around it. If you have any ideas PLEASE explain in very simple terms.I am using Windows XP. Hope you can advise. Thanks so much in advance...jn
Answer Hi Jake,
Even though you have Norton installed, I would suggest that you go to:
Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.
Write down exactly anything it finds, then go to: http://sarc.com/ and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.
I would also suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available from:
Once installed, enable Tea Timer. Open the Spybot Search & Destroy, click the "+" sign next to Tools on the left side of the screen, click System Startup, then on the right side of the page check HK_CU Run Spybot Tea Timer.
The Resident TeaTimer is a new tool of Spybot-S&D which perpetually monitors the processes called/initiated. It immediately detects known malicious processes wanting to start and terminates them giving you some options, how to deal with this process in the future.
Check for updates before running. If you have trouble getting the updates, near the top of the Update Window, click the little arrow next See-Cure #1(Europe), highlight the next one on the list, See-Cure #2 and try to download the updates. If that doesn't work, try the next one the list. until you get one you can download from. Being a free program, if too many people are using the same site to download the updates, some people will not get them.
Many people use both Ad-aware SE and Spybot S&D, as what one misses, the other catches. With both, check for updates before running scan.
