Expert: Frances Rhea - 12/12/2004

Question
Okay, I just tried what you told me to do...I'd actually tried that already.  If you know of anything else it could be, please let me know.  Thank You for helping me...Amy :):):)



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Followup To
Question -
Hi.  My OS is XP Home.  I can't stay logged into my college's BlackBoard site.  I've had this problem since I switched from AOL to Sprint DSL...2 weeks ago.  Sprint's online chat help tried to help me today...that didn't work: he suggested I go into "safe mode w/network support" option & I didn't seem to have the problem there...therefore, he said that meant Sprint's DSL modem's firewall had nothing to do w/it.  The college's computer lab didn't know what to tell me either.  The BlackBoard site repeatedly asks me to login:  http://www.cravencc.edu.  Please help me if you can...I really need to fix this problem now.Thanx
I'm using Sprint DSL modem 645 series.
Answer -
Logons are controlled by cookies. You need to be able to control the cookies allowed by the website. This article tells you how to be able to accept the cookies for that particular site:

http://www.microsoft.com/windowsxp/using/security/learnmore/ie6.mspx

This problem can occur when the secure area is on a different URL that the original login page and for various other reasons in the way the website is written (the html coding).

Let me know if you still need help.

Fran

Answer
Search your computer for a hidden file called HOSTS. Open HOSTS using Notepad and remove any reference to the problem site.

If that does not help, see this article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;870700

Let me know if you still need help.

Fran