AllExperts > Microsoft Internet Explorer 
Search      
Microsoft Internet Explorer
Volunteer
Answers to thousands of questions
 Home · More Microsoft Internet Explorer Questions · Answer Library  · Encyclopedia ·
More Microsoft Internet Explorer Answers
Question Library

Ask a question about Microsoft Internet Explorer
Volunteer
Experts of the Month
Expert Login

Awards

About Us
Tell friends
Link to Us
Disclaimer

 
 
 
 
About Barewolf
Expertise
Anything web related to do with the internet. 100% Help. I will answer any Question with detailed solutions provided you can be clear in your Question. I have a detailed knowledge of the Internet ranging from security, browser settings, and Computers in General. I use Computers at least 12 hours a day and have done for over 10 years, My Active Degree is in Computers. No Questions on Scripts or Hacking please they will be Ignored.

Experience
I have a wide range of knowledge using browsers, mostly Internet Explorer and Firefox. I can confidently help with the settings of both as well as other areas including, Proxies,and security. My experience has been ongoing since 1998 in this area.

Organizations
Cable Forum (UK Based)

Education/Credentials
GSCE's, A Levels, Diploma, Currently Doing my 2nd Year BSc Hons Degree in Computers

 
   

You are here:  Experts > Business > Finance > Microsoft Internet Explorer > browser not working

Microsoft Internet Explorer - browser not working


Expert: Barewolf - 12/9/2007

Question
Hi, thanks for being available here. I use both IE and Firefox. In IE 7, I get a message when I try to bring up any page that says, "Internet explorer cannot display the webpage."

That message is followed by likely causes and has a diagnostic. The diagnostic tells me my connectivity is fine. Nevertheless, I can't get online. In Firefox, I receive no error message, just a white screen.

I can access my Yahoo Instant Messenger, and I receive alerts from gmail when I have new email (web based), but I can not open a web browser to check my email. (I don't use Outlook).  

I disabled my PC Tools and Windows firewalls, but no change. But just a few minutes ago, Yahoo Messenger stopped working until I re-disabled my firewalls.

I have an IP address and I am definitely connected to the internet, but neither browser works. I uninstalled both of them and reinstalled (from a disk made from my laptop) and still nothing. Also, and only in firefox, all of my bookmarks are wiped out.

What is going on and how do I get this restored. By the way, System Restore was of no help.

Thanks!

Answer
Tough one. You have pretty much done everything I would suggest and pretty much everything you can do but to be sure......

1) System Restore back further and check the dates of programs installed.

2) Check Task Manager and end tasks one by one that you are using and try IE after each one. Make a note incase.

3) Last resort completely delete your firewall not disable it.

If all this fails i would  suggest PC Doctor or registry fixer, only as a last resort. If this fails it looks like a re format. Sounds like either a virus or the registry has been corrupted, if the registry is messed up you dont have many options left to you.

Add to this Answer   Ask a Question


 
User Agreement | Privacy Policy | Kids' Privacy Policy | Help
Copyright  © 2008 About, Inc. AllExperts, AllExperts.com, and About.com are registered trademarks of About, Inc. All rights reserved.