Expert: Sandeep Handoo - 12/9/2007

Question
Hi, thanks for being available here. I use both IE and Firefox. In IE 7, I get a message when I try to bring up any page that says, "Internet explorer cannot display the webpage."

That message is followed by likely causes and has a diagnostic. The diagnostic tells me my connectivity is fine. Nevertheless, I can't get online. In Firefox, I receive no error message, just a white screen.

I can access my Yahoo Instant Messenger, and I receive alerts from gmail when I have new email (web based), but I can not open a web browser to check my email. (I don't use Outlook).  

I disabled my PC Tools and Windows firewalls, but no change. But just a few minutes ago, Yahoo Messenger stopped working until I re-disabled my firewalls.

I have an IP address and I am definitely connected to the internet, but neither browser works. I uninstalled both of them and reinstalled (from a disk made from my laptop) and still nothing. Also, and only in firefox, all of my bookmarks are wiped out.

What is going on and how do I get this restored. By the way, System Restore was of no help.

Thanks!

Answer
Hello Abe,

I would like to know the result of ping test on your computer.

>>Click on start>>Go to Run>>Type CMD and press Enter>>
In the command prompt window type ipconfig and press enter. Here whatever information you see, please provide me that.

>>Also please let me know what firewall, antivirus, antispyware are you using

>>what type of connection you are using (Dialup, Broadband)

>>Is it an always on connection (means you do not have to connect to Internet as it automatically does when you boot to desktop).

Regards,
Sandeep Handoo