Expert: Lorry - 12/8/2006

Question
help. i get this blank page that says about.com microsoft internet explorer.you hit x want go away only way to get out of it is to hit minimize.where and what do i find a place to get it out of my system.please help thank you

Answer
Hi Dave,

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Controls for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

Hope this helps!
Lorry