Expert: Frances Rhea - 9/23/2005

Question
when i try to access internet explorer from my desk top(which i have done since buying my computer) i get the following dialogue box message
"runtime error--   Prog-c;\program files\internet explorer\explore.exe.      This application has requested the runtime to terminate it in an unusual way.  my computer is windows 98.  if i click on my computer icon for  my computer and use the drop down menu from hard drive c and click on internet explorer i can get into it.  also when using my e-mail( outlook express)  and there is a web site referred to on my message i get the above runtime error appearing and cannot access from  my e-mail.  i trust i have explained my problem correctly   await your reply.  thank you
joseph thompson belfast  

Answer
Click on Start, Program Files, Accessories, System Tools, System Information. When the program opens, click on Tools (I think). Select File Checker. Set the program to run in Advanced Mode and for the system to notify you of errors. (You can also do it silent.) Replace any corrupt files. Add missing files. When complete, end the program and restart your computer.

Try the Internet. If that did not help, open Control Panel, Add/Remove Programs. Find IE in the list and click Uninstall/Remove. At the next dialog select Repair and OK. When finished you will need to restart. Try the Internet again.

If none of this has helped, let me know.

Fran