Question I was hoping the repair would be as easy as you said, but it wasn't to be, so I'm back for more help, as you asked.
When I went to Control Panel, Add/Remove, MSN: my choices were Change/Remove. I clicked on that and got 3 more choices: Install Additional Features, Change your MSN Subscription, and Remove MSN. None of those seemed right, so I went to Start, Run, and typed in "sfc /scannnow" I got a msg box saying "files required for Windows to run properly must be copied to the DLL Cache. Insert your Windows XP Professional Service Pack 2 CD now." XP came installed on my computer, so am not in possession of a Service Pack 2 CD. Is there another way I can do it? I'm sure there's something longer and more involved, but I'm good at following instructions. Thanks, again, for whatever you can do for us.
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The text above is a follow-up to ...
-----Question-----
I recently began having trouble accessing my e-mail from My MSN home page. Now, I can't access it at all. When I click on E-Mail, I immediately get the msg: "MSN has encountered a problem and needs to close." (BTW, I always click on the "Send Error Message" box, but suspect that's just a waste of time.) I have multiple accounts for family members that feed into one Home Page we all share, so it's a hassle to have to now have to backdoor our way individually into our separate accounts via Hotmail. A friend says my MSN software may have become corrupted and I'll need to uninstall/reinstall it. I have backed up our e-mail and folders to import after MSN is reinstalled, but we're only computer savvy enough to get ourselves in trouble!!! No little kids at home anymore to help us -- ha! I am unable to find anything on the MSN website that would help me do the uninstall/reinstall correctly to fix the corrupted files. There are too many pages to look through and nothing comes close to my search parameters. Can you give me instructions -- or direct me to the right link? I've had a couple of dealings with Tech Support on other issues and don't want to have to go through that again, if I can help it. Thank you very much for your help.
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MSN explorer should be easy to repair. Open your Control Panel and find MSN. Select it and click on Uninstall/Change. At the next dialog box, select Repair and OK or Continue. Reboot when the process is complete and see if that helped.
If not, click Start, Run. Type in 'sfc /scannow' and click OK. When finished, reboot and try MSN again.
If that does not help, let me know.
Fran
Answer Go to this url to get updates for your computer:
