Expert: Nancy Janyszeski - 5/7/2009

Question
QUESTION: I have windows xp, my e-mail works works fine sending and receiving, but the problem that I have is I can only send 1 picture from my pictures in the computer. I used to be able to send 6,8,10 at a time, when I click on multiple pictures it ask if i want to make them smaller so they can go out e-mail like it always did ,but when it click on the e-mail it comes up operation failed but it will let me send one picture per e-mail at a time. Help John Thanks
P.S. Maybe my emal settings are not right.

ANSWER: John, I checked on an XP machine and selected multiple images from My Computer, right click > Send to... > mail recipient

I was prompted to make images smaller and choose keep original size.

I am thinking that either your images are too big in file size or you have changed your security settings or you might be on a network that is prohibiting you from multiple attachments.

Have you tried opening an email form and using the attachment feature?

Nancy

---------- FOLLOW-UP ----------

QUESTION: Nancy
Thanks for e-mailing me back, yes I tried making imagines smaller these are standard pictures from my camera that I have taken many times I am thinking like you maybe my security settings got changed somehow I don't know where to find my settings I have Microsoft office Can you help as I said I can send and receive regular e-mail without pictures with no problem Thanks alot John

Answer
John, you need to review your virus protection software options.  I don't know which one  you are using.  This is the application that is probably blocking you.

you might also do a search in your browser like google on the following text...


microsoft outlook cannot send or receive pictures


Nancy