AboutNancy Janyszeski Expertise Creating,sending, receiving e-mail, scheduling calendar items, tasks, using the journal, recurring appointments, default settings, Including Office 2007.
Experience I currently teach Microsoft Office 2003 and Office 2007, plus FrontPage and HTML at our Vocational Schools .
I am Microsoft Office User Specialist (MOUS) Master Certified and was certified as a MOUS Authorized Instructor. Instructional design and test writer for ActivTest, a division of Activ Training
Question QUESTION: Got a good one for you. My mother-in-law is using Outlook with xp. She just started having a problem reading plain text messages from some of her friends. She opens them up and it appears blank. She can right click and select all and highlight them and the text appears. I had her copy it and paste in a word document and it appeared with a yellow color for the text. We have no problem with the HTML. So the text is there from the plain text message, but it is not visible for viewing. Everthing else works fine.
ANSWER: Terry, it appears that some how the email form default text colour has been changed to white.
I am not aware if Word is being used as the email editor - if so you might try turning it off.
Tools > Options >Mail Format
I don't think stationery would have an impact on font colour in plain text but it might be worth double checking that no stationery is selected.
I believe the problem is somewhere within...
Tools > Options >Mail Format
Nancy
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QUESTION: Nancy,
The mail format selection is only for sending messages. I need an option area that make preferences for receiving plain text message along with html in MOutlook.
Thank for your help!
Answer Terry, the sender determines the format of the sent message but you can change Outlook to receive all messages in Plain Text.
From the Tools menu > OPtions > Preferences > E-mail options...read all standard mail in plain text -
If you initially opt to view all incoming messages in Plain Text format, you can choose later to see their HTML versions (provided that the sender used HTML to create them). To do this, you would click in the InfoBar at the top of a message and click Display as HTML.
While HTML offers some great safety features, you can play it safer yet with Plain Text format. Why? Because just as Plain Text is the simplest and least cumbersome format you can choose for sending a message, it also simplifies things with messages you receive. If you're willing to forgo the benefits of color, useful formatting, and other niceties, you could benefit from greater peace of mind. Plain Text offers you privacy, security, and the simplest possible text styles in a message (if that's what you happen to like).
If you opt for Plain Text as your initial "receive" format, there are a couple things you should keep in mind:
When you reply to or forward a message that you've viewed this way, the format of the reply or forwarded message will be Plain Text, as well.
This setting will not reduce the size of a received message, the way it does a sent or forwarded message. Here's why: Even though you don't view the message using HTML or RTF, Outlook stores this formatting information for you, in case you change your mind later.
To read the messages you receive in Plain Text format, you would select the Read all standard mail in plain text check box (in the E-mail Options dialog box). We'll show you how to do that in the practice session, next.
