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About Pamela Mullenix-Croft
Expertise
I have been a member of the AllExperts team since October 2008. As a graphic layout artist I can address Word layout issues which may arise. I work with graphic challenges, and I work with both the Mac and PC platforms. I own my own contract training business. I train for both government and private entities.

Experience
I have taught Microsoft Word since 1991

Education/Credentials
Microsoft Office Specialist (MOS), Microsoft Certified Application Specialist (MCAS), IC3 Instructor, Certifort SME (IC3), A Plus Computer Repair Technician, State of California Credentialed Teacher, Certified Graphic Layout Artist

You are here: Experts > Computing/Technology > Microsoft Software > Microsoft Word > Ms. Word problem

Microsoft Word - Ms. Word problem

Expert: Pamela Mullenix-Croft - 11/6/2009

Question
Hi,
I try many ways to solve the problem with the pop up as "Changes have been made that affect the global template, Normal.dot. Do you want to save those changes?".
Can you tell me what can I do to stop this pop up?
The other problem is that I cannot delete the Normal.DOT from my PC, can you tell me how can I do?

Answer
Hello Sarim,

That can be frustrating and confusing. Because it can be a symptom of more than just one challenge Word is having, it would be better if you go to the site I have listed below and follow the suggestions. It is the Microsoft Support site, and it lists pictures of where you are to click to remedy the situation. In addition, it lists the possible reasons this is happening. It isn’t unusual, but it can be a puzzle. This will help you to get Word working well again.

Microsoft Support Site for Global template Changes:

http://support.microsoft.com/kb/291352

I hope this helps.

Best regards,
Pamela

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About Microsoft Word
This topic answers questions related to Microsoft Word stand-alone or Mircrosoft Office Word including Word 2003, Word 2007, Office 2000, and Office XP. You can get Word help on formatting text, tables, tabs, fonts, styles, general Word layouts, bullets, headings, and outlines, using templates, toolbar modifications, and using Track Changes. You may also find tips on linking Word and Excel embedded objects including charts. This site does not provide a general Word tutorial nor the basics of using a word processor. It provides specific answers to using Microsoft Word only. If you do not see your Word question answered in this area then please ask a Word question here