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Microsoft Word/Completed Mail Merge document outputs template


I have some mail merge functionality which is triggered via a 3rd party application to produce a letter (offer of employment, Promototion etc.)

The issue I am having is that when the mail merge is initiated it produces the word document with none of the merge fields, in other words it just creates the word template I have setup with the mergefield codes in it's place.

I have isolated the issue to the client desktop I am I setting this up on as if I tested on my machine where I have developed the functionality the merge works just fine.

I appreciate this is a bit vague but happy to provide me info if needed.


It sounds as though for some reason you are seeing the source document (documentname.doc) and not the result of a merge (letters1.doc) - if that is the case, for some reason the merge is not actually happening - which could indicate a failure to connect to the data source?  Slightly difficult to advise as it sounds as though it is something to do with the 3rd party application.

Happy to help further - any additional information might help!  My direct email is if that helps!
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Aidan Heritage


I have provided first hand support since `95 for Microsoft Office majoring in Word and Excel - support for all versions of Word from 2 onwards

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