I'm as baffled as earlier. In your email you write:
"....we have recently discovered that in Word 2010, the cover page is inserted as page 0"
"Make sure that you have chosen to display the "Formatted Page Number"on the status bar"
Please, please tell me how to see these 2 things, page 0 on the cover page and the Formatted Page Number on the status bar.
You have told me WHAT TO DO, but I'm asking you to tell me HOW TO DO them, i.e. the specific steps to take to see the 2 items.
Answer I don't know how I can make it any clearer. Right-click on the status bar and click on "Formatted Page Number." This will add the Formatted Page Number display to the status bar. This will show you the formatted page number of whatever page the insertion point is on. When you are viewing the cover page and click on it, you will see the page number as "Page: 0" or "Page: 1" at the left end of the status bar.
About Microsoft Word
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I've been using Word for Windows since version 2.0 (1992), and the more I learn
about it, the more I realize how little I know. But I may know a few things
that you don't, and I'll help if I can. I answer many questions every day in
Microsoft's peer support forums and as a result have been awarded the
MVP (Most Valuable Professional) designation by Microsoft Corporation. You
may be able to find the answer to your question at the Word MVPs' FAQ site or at my own Word FAQ site, so please check those first!
Please, no questions about VBA (macros), Registry editing, networks, or complex merges, as I have no experience with these aspects of Word, nor do I have any experience with Word for Mac.
Please indicate which version of Word you are using; if you are not sure, see "What version of Word do I have?".
I have a master's degree in classics (Latin), which is surprisingly helpful, though I no longer teach. The things I am proudest of: Having raised two children to maturity, both Merit Scholars, both college graduates (one a philosophy major!), one Phi Beta Kappa (from Harvard!); having been made a Paul Harris Fellow by my Rotary club; having been designated a Microsoft MVP.
Organizations Rotary Club of Fairhope, Friends of the Fairhope Public Library
Education/Credentials B.A. (Latin), Agnes Scott College, 1966; M.A. (Classics), Emory University, 1972.
Awards and Honors Microsoft Most Valuable Professional award every year since 1999; many Rotary honors