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Microsoft Word/saving envelopes to reprint

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Question
Hi Suzanne,

I am puzzled by an issue with my Microsoft works. I use the task launcher to open a #10 envelope in 4x9, I label it, print it exactly as it should be, and save it in documents. Later, if I click on that file and try to print directly it spits it out way off center. It prints as if it were dumping it on a full sheet. I know because I tried that with a full sheet and it printed much too low to be on an envelope. Every time I open that file I have to go to page set up and click on the correct size for the envelope or it won't be on the envelope. No matter how many times I tell it to save that file it does not save it as it was supposed to for an envelope.

Is that just an oversight by Microsoft or is it a fluke that only I am witnessing?

Answer
I'm afraid I have no expertise in Works (only in Word), so I probably won't be able to help. The problem seems to be that Works is not saving the correct paper size with the document, and I can't imagine why that would be the case. If you can't make the printer print the envelope where you are feeding it, you have little recourse but to feed it where it is wanting to print it. Failing that, you'll have to set the "envelope" up on a full sheet, placing the return address and delivery address on the page such that it will print on the envelope the way you are feeding it.
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Suzanne S. Barnhill

Expertise

I've been using Word for Windows since version 2.0 (1992), and the more I learn about it, the more I realize how little I know. But I may know a few things that you don't, and I'll help if I can. I answer many questions every day in Microsoft's peer support forums and as a result have been awarded the MVP (Most Valuable Professional) designation by Microsoft Corporation. You may be able to find the answer to your question at the Word MVPs' FAQ site or at my own Word FAQ site, so please check those first! Please, no questions about VBA (macros), Registry editing, networks, or complex merges, as I have no experience with these aspects of Word, nor do I have any experience with Word for Mac. Please indicate which version of Word you are using; if you are not sure, see "What version of Word do I have?".

Experience

I have a master's degree in classics (Latin), which is surprisingly helpful, though I no longer teach. The things I am proudest of: Having raised two children to maturity, both Merit Scholars, both college graduates (one a philosophy major!), one Phi Beta Kappa (from Harvard!); having been made a Paul Harris Fellow by my Rotary club; having been designated a Microsoft MVP.

Organizations
Rotary Club of Fairhope, Friends of the Fairhope Public Library

Education/Credentials
B.A. (Latin), Agnes Scott College, 1966; M.A. (Classics), Emory University, 1972.

Awards and Honors
Microsoft Most Valuable Professional award every year since 1999; many Rotary honors

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