Microsoft Word/problem with Mail Merge


hi Nancy, how are you?

I use Word 2007 and Word 2010, with Windows 7.

Moving through the Mail Merge steps, using the Wizard, I get to the point where the screen highights "Browse". I bring an Excel database onto the screen, click and a message appears:

Error has occurred: External table is not in the expected format

There are buttons to click on this screen, but they lead to other screens that are way beyond me, requiring the know-how of a techie or programmer or ??

the odd thing about this matter is THE ABOVE PROBLEM OCCURS ONLY IN WORD 2010; I SEE NO PROBLEM WHEN WORKING IN WORD 2007!!

Can you help?



Chris - Microsoft's answer to this issues is at the following website.

Hopefully this will be useful.

About Microsoft Word
This topic answers questions related to Microsoft Word stand-alone or Microsoft Office Word including Word 2003, Word 2007, Office 2000, and Office XP. You can get Word help on formatting text, tables, tabs, fonts, styles, general Word layouts, bullets, headings, and outlines, using templates, toolbar modifications, and using Track Changes. You may also find tips on linking Word and Excel embedded objects including charts. This site does not provide a general Word tutorial nor the basics of using a word processor. It provides specific answers to using Microsoft Word only. If you do not see your Word question answered in this area then please ask a Word question here

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Nancy C. Janyszeski


Microsoft Office 97 to 2010. Certified as a MOUS Authorized Instructor and MOUS Master Certified. Sr. Instructional Designer for International IT Certification for Activ, the only UK-based provider of approved training and testing software for ECDL Foundation and British Computer Society Qualifications


Vocational School Instructor in the Microsoft Office Suite . I am Microsoft Office User Specialist (MOUS) Master Certified and was certified as a MOUS Authorized Instructor. ICDL certified, Microsoft Office 2010. Sr Instructional Designer for International IT Certification and test designer for Skills Advantage,

MOUS Master Certified, was Certified as a MOUS Authorized Instructor, ICDL certified, Microsoft Office 2010.

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