Microsoft Word/Envelope Return Address
QUESTION: My default envelope has a business return address. The address needs to be changed. I only need to change the suite number. I have changed the default letterhead template with no problems. I have also changed the return address in the envelope. However, when I print and envelope the return address still shows the old suite number. I have looked everywhere to change this and am having no success. It's driving me bats! Can you help me please?
ANSWER: I'm assuming you're using the Envelopes dialog and have changed the return address there but are finding that it keeps being changed back to the old one. If so, then that's probably because the return address information is drawn from the User Information you have provided in Word's Options. You don't say what version of Word you have, so how you access this information will vary:
Word 2003 or earlier: Tools | Options | User Information: Mailing address
Word 2007: Office Button | Word Options | Advanced: General: Mailing address
Word 2010/2013: File | Options | Advanced: General: Mailing address
This is where you need to correct the address. You can also have optional other return addresses; see http://www.gmayor.com/Alternative_Return_Addresses.htm
. You might also consider creating an envelope template that will allow you to have a more customized return address; see http://www.gmayor.com/changing_envelope_layout.htm
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QUESTION: Unfortunately, I have already changed the User Information. I am stymied as to why it keeps printing the old suite number. When I am in a letter and highlight the address and click on envelope it shows the NEW suite number but still prints the old one.
ANSWER: That suggests that some field is updating. If you switch to Print Preview, do you see the old address? If so, then the old information is still in some field somewhere. If you insert the UserAddress field, what is the result? It may be that you'll have to edit the Registry to correct this.
If all else fails, you could use the techniques suggested in http://www.gmayor.com/Alternative_Return_Addresses.htm
If I am to help you further, I need to know what version of Word you are using.
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QUESTION: Sorry, I am using Word 2003
I'm still puzzled. I looked in the Registry (HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common\UserInfo), but the UserInfo key has keys only for Company, UserInitials, and UserName, so that's no help. Try deleting the content of Tools | Options | User Information: Mailing address and substituting a single space. Then close Word and restart Windows. Start Word and type the new address, then close Word and restart Windows again. If that doesn't work, then I'm out of ideas.
But you haven't answered what you see in Print Preview and what you get if you use Insert | Field | UserAddress.
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