Microsoft Word/MS Word


I have a file that is just under 1MB (995k) and I open it and it has frozen.  I cannot page, edit, add text or do anything.  Upon trying it goes into 'not responding'.  I tried saving with new name and deleting original, same result.
Critical document, how can I save this?  Thank you.

Hello Paul,

Based on the issue you have described, you have a corrupted document and it may be irreparable.  

I recommend that you repair the document as follows:

File > Open
Select (DO NOT OPEN) the document
Pull the down arrow next to Open at the bottom of the open window
Select Repair
(Follow onscreen instructions)

Please Note:  your file may be missing some of the data when the repair completes

Hope this helps.


Mary Lindsey
About Microsoft Word
This topic answers questions related to Microsoft Word stand-alone or Microsoft Office Word including Word 2003, Word 2007, Office 2000, and Office XP. You can get Word help on formatting text, tables, tabs, fonts, styles, general Word layouts, bullets, headings, and outlines, using templates, toolbar modifications, and using Track Changes. You may also find tips on linking Word and Excel embedded objects including charts. This site does not provide a general Word tutorial nor the basics of using a word processor. It provides specific answers to using Microsoft Word only. If you do not see your Word question answered in this area then please ask a Word question here

Microsoft Word

All Answers

Answers by Expert:

Ask Experts


Mary A Lindsey


I can answer all Microsoft Office 2000 to 2007 Word questions regarding formatting, styles, shortcut keys, simple macros, templates, forms, TOC, TOA, Index, Cross-References, etc. NO VBA.


Over 15 years as a legal Word Processing support personnel and Microsoft Word Master Instructor


Microsoft Office Master Instructor

©2016 All rights reserved.