Microsoft Word/mail merge
QUESTION: I am trying to produce labels from an excel file of customers. In the past when I have done this, I see one page for the label setup but when I actually create the labels, there are more pages that have all the addresses I have selected. This time there are 198 pages on the setup (one for each customer). Therefore, when I preview results each page duplicates the prior page with the exception of one record. Obviously I set up something wrong but just can't find it.
ANSWER: To do mail merge you need ONE page of labels with the necessary field codes and the "next" field - the merge will create as many pages as are needed. Microsofts page on label mail merge is http://support.microsoft.com/kb/294684
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QUESTION: I understand that - however, why is this happening and how do I get rid of the extra pages?
I would ASSUME that your original document from which you do the merge has more than one page - assuming this is correct, delete all but the first page. Each field apart from the last needs a next record field after it - the merge should then work. If it still isn't behaving, mail me a sample of the document you want to merge (email@example.com) and I'll work with it and get back to you.
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