Microsoft Word/printing p[roblem


QUESTION: hello, Dale, how are you?

I have a computer using Windows XP, and it works fine.
I use it with a Brother MFC-J650DW printer.
The problem:
When I want to print a Word or Excel document, the results are OK.
When I have a document from the Internet, I get either no paper or a blank page. When I copy the contents to Word using the PrintScm key, I get a small screen telling me that there is no disc space, which is puzzling because the contents are no larger than a Word-created document.
What can I do?



ANSWER: Hi Chris,

Well is seems like we are dealing with more than one situation here.

Printing problems are not easily diagnosed in this type of venue.

I think the first thing I would do is try using a different Internet Browser and simply try to print so the home screen. If that works OK try and find the page you were having trouble printing before and see if it will print from that browser.

Good luck.

Dale :-)

Ps. They always say make sure your printer has the latest drivers installed.

---------- FOLLOW-UP ----------


I followed your advice. I used Firefox instead of Google Chrome. The Firefox homepage printed properly!
Then I closed Firefox, opened Google Chrome and found that its homepage would not print. I closed it, opened Firefox again to see proper printing of its home page.

What conclusion can I draw from this? I like Google Chrome and would prefer to use it.



Hello Again Chris,

This could be another one of those computer mysteries.

Why does it work with one but not the other? It could be the Print settings in Chrome or there could be something wrong with Chrome.

Maybe there is some unknown conflict with your particular printer and Chrome?

This is another example of why printing issues are so hard to solve unless you are sitting in front of the system.

Don't know if you reinstall Chrome it will work any better but I would do that just to eliminate the possibility Chrome is corrupted in some way.

I don't have a good answer for you, if it were me I would use the "work around" with Firefox for the time being.

Good luck.

Dale :-)

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Dale F. Wiley


I must report that I donít use Word 2003, 2007 or 2010 and have yet to be convinced that I need them. Microsoft Word 97 Microsoft Word 2000 Microsoft Word 2002 Please note: I will not answer questions about Fields, Statements, Formulas, Macros, creating and writing specific macros, VBA (Visual Basic Editor) and the Microsoft Script Editor I am willing to answer questions about: Envelopes, Mailing Labels, Database, Graphics, WordArt, Interactive Forms, Formatting, Faxes, Letters, Lists, Newsletters, Tables, Web Pages, Email, Hyperlinks, Bookmarks, HTML, Table of Contents, Footnotes, Endnotes, AutoText, AutoCorrect, Headers and Footers, Converting Documents, Customizing Toolbars and Toolbar Icons, Margins, Page Settings, Layout, Dictionaries, Languages, Find and Replace, Mail Merge, Printing, Saving Cut, Copy, Paste, Paste Special, Office Clipboard, Keyboard Shortcuts, Font Lists, Customizing, Options, Templates, Bullets, Numbering, Borders, Using Themes, Fields, Symbols, Document Map, Find and Replace, etc.


Microsoft Office and Microsoft Word in particular is one of the most popular programs that our firm, Computer Help provides instruction, one on one tutoring and consultation. I personally use MS Word for almost every task: Envelopes, Mailing Labels, Database, WordArt, Interactive Forms, Faxes, Letters, Lists, Newsletters, Tables, Email Editor and much more. The exception, Graphics and Web Pages. For graphics I use Ulead's PhotoImpact and Microsoft's FrontPage for web site design.


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