I am lost with my just recent answer from one of your other experts by the name of Ms. Suzanne S. Barnhill. Here is her answer way below after with what I had sent her. Could you help or direct me please? I am using Microsoft Office Word 2007 so why am I being directed to a Windows expert?
(Copy below of what was sent on the 25-26 Sept.)
I recently deleted some files which I knew for sure I saved onto my external hard drive prior to me working on my computer to change out the motherboard along with upgrading the memory.
Those files were on my desktop so I copied and saved them to my external. I then deleted them from the recycling bin prior to the fact when I saw that my files were not saved to my external come to find out, ouch! The only thing that shows up on my external for that same day are my typical Microsoft, Internet and so forth icons but not my paper files nor my photos, strange?
I tried to use the program Recuva and it seemed to work up to a point but I am not able to open my files at all? I am not savvy with computers, I will be honest. How lost are my files if I have not saved anything since this past Saturday on the 19th. when this happened?
I have tried to research on the Internet for recovering deleted files but I am very skeptical as I do not want to upload a potential virus. Can you or someone else help me, please? This really bites!
Joel T. González
Following is the reason:
I really wish I could help; I can imagine how devastated you feel. But unfortunately this is outside my expertise as a Word expert. You really need to ask a Windows expert about this one.
Expert: Suzanne S. Barnhill
Answer Hi Joel,
It would appear that Susanne was correct; this is not a Word issue but a Windows issue even if some of the files were Word files.
While I am not exactly a Windows Expert I am a Windows user and have been in your shoes all to often. I too have used Recuva with limited results but is is rated very high in it's class of programs.
It is good that you have not saved anything to your hard drive but windows will use hard drive space quite in a random fashion and overwrite deleted areas.
There are any number of File and Disc Recovery Programs out there, some free, some not so free and you could try some other programs. Just keep in mind that the more you use your computer the more areas could be overwritten.
However, since you pointed out that you are not savvy with computers you might consider taking your system to a computer shop or local expert to help retrieve what files can be restored.
By the way for future reference; I not only check any backups I do but use an online backup service also.
Knowledgeability = 10
Clarity of Response = 10
Politeness = 10
It was answered up to the point that Mr. Wiley was capable of doing so. I thank him for his time for looking into the matter.
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