Mozilla Firefox/Firefox crashing


Moses (Firefox Support) wrote at 2014-06-08 16:45:35
Hi Don,

I just wanted to note a few things here:

1. When Firefox crashes, there will be a reason behind it whether it be something within Firefox itself (such as the Javascript JIT compiler) or there will be some outside forces (FastIPLib.dll was one of my recently answered questions at the Mozilla Support forum) or maybe even malware. You can check out what is causing Firefox to crash by going to about:crashes from within the Firefox browser and take a look at the crash IDs that start with bp-. You can then relay this to Mozila's forum (where I'm also a member currently retired from Mozilla at the moment) and one of our awesome contributors will help you out. Please be friendly and patient as the team consists of strictly volunteers. The link is

2. In case you weren't aware Firefox 29.0.1 (29.0.1 was a chemspill (emergency) update to fix bugs reported during the initial release of 29. Firefox 30 is slated to be released Tuesday June 10th so if you want to wait to see if that'll fix your issues, you can do so. Firefox 29 also has a bug in it that "Hangs" Firefox meaning the Firefox process keeps running in the background and is seeable in the Task Manager. If you have this issue, Firefox 30 is likely to fix it.

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