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I can answer almost any question about Firefox, add-on compatibility, how to force add-ons to work, browsing safely, about:config settings, flash problems. I can read Firefox crash reports and stop ads in Firefox.
I have been volunteering for Mozilla since January 2009 giving me 5 years of experience in both using Firefox, diagnosing problems, and giving correct fixes. I am currently a Moderator over at the Mozilla Support forums.
SUMO: Mozilla community consisting of both volunteers and paid staff of Mozilla
I have a High School Diploma and am going towards my Associate's in Web Development.
Awards and Honors
2010, 2011, 2012, 2013, 2014 Forum Support recognition at Mozilla
40M+ users of Firefox