Ophthalmology & Optometry/Are my lenses wrong?

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Question
I just got new glasses and am concerned about the lenses - both in terms of whether they were made right and how they fit in the frames. If it matters, I have a very basic prescription to correct slight nearsightedness. No progressive lenses or anything like that.

First of all, I feel that the lenses do not fit in the frames correctly. They fit perfectly at the top, but on the bottom the lens stick out slightly from the backs of the frames, while at the front there is a gap between the frame and the lens big enough to slide a corner of a piece of paper into. The frames are thick, while the lenses are quite thin, and I see no reason why they should not fit into the frames neatly all the way around.

More importantly, they distort my vision horribly. My prescription is slightly higher and the frames slightly larger than my old glasses, and this will take some getting used to. But I have been wearing them for three days with no improvement. When I turn my head everything seems to shift and move around me, and I feel nauseous. It has been extremely tempting to take them off but I have been trying to get used to them.  I feel like this should be improving by now, and have never had this much trouble adjusting to a new prescription before. If anything, it's getting worse.

On top of all of this, I am still waiting for a second pair of glasses which I bought at the same time, but they are replacing the frames as the technician who adjusted them for me ruined the original ones by overheating them. I have no idea if the lenses in those are any better. I do not trust this business anymore and want to know if I am justified in asking for a refund.

Answer
Sarah,

It sounds like you are having a fairly unpleasant experience with this pair of glasses. I’m sorry about that. Do you know what material your new lenses are made from and what your previous pair was made from? If your prescription has not changed much I would not expect you to get that “When I turn my head everything seems to shift and move around me, and I feel nauseous”. feeling.

The gap you describe at the bottom of the frame should not be there. The curve of the lens, the bevel placed on it and the frames curve should align. There are several reasons that would cause what you see none of which should be considered ok.

I would discuss these issues with the optician and give them the opportunity to explain why you notice these things and give them the chance to make it right with you. They don’t want to lose a patient and you don’t want to have to start all over.

Sometimes and error slips past or something does not get explained well enough, communication can sometimes be less than ideal with people trying to explain technical things and feeling things at the same time. By the way, if you “feel” something, something is there. You’re not making that up.

Ophthalmology & Optometry

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Robert Sobotor LDO

Expertise

Eye Glasses: fit, adjustment, and function Frames and Lenses: materials, benefits, limitations,progressive vs. bi-focal and adaptation Contact Lenses: tips on wearing, insertion and removal, comfort and proper cleaning and care Visual Complaints: Whether you have a history of unresolved visual complaints, never had a pair of glasses “feel right” or “I saw better out of my old pair” I can help troubleshoot visual complaints resulting from new glasses by determining, based on your observations and feelings, what the likely causes are and explaining them to you in a way that gives you a clear understanding and a shorter adaptation period. Contact lens Care: Tips and suggestions that I have used to teach first time contact lens wearers, even pre-teen and adolescent children, to quickly give them the skills and confidence to put in and remove their contact lenses. Tips on getting them in fast in the morning and out quickly at night without having that itchy feeling when you remove them. I can explain to you the makeup of the tear layer and how it can directly affect the comfort of your contacts based on little thing like computer use, heating and air in the car and office, that cloudy afternoon vision or dry feeling later in the day. Lens Recommendation: Based on your prescription I can advise what lens materials and designs are best suited to your needs and which ones to avoid as well as direction on frames designs that would complement the selection. Proper Frame Adjustment: I can help identify the problems associated with painful glasses that pinch, or squeeze. I can help you avoid getting a pair of glasses that constantly slide down your nose no matter how many times you get them adjusted. I can teach you what to look for in a frame that is right for you. I can explain how to look for a good quality frame that is not the most expensive in the room. I cannot diagnosis disease, prescribe or offer price specific advice or information.

Experience

My background is as a Licensed Optician with over twenty years experience. I have had industry-specific work published and held management positions with the largest optical retailing companies. I have had operational oversight of the dispensaries of both Ophthalmologists and Optometrists I have also held management positions in optical manufacturing to include specialty design RGP's and surface manufacturing, lens coating, and edging of spectacle lenses. My bench work, adjustment and repair, is in the tradition of the Guild opticians - focused on quality. I am proficient in all facets of eyewear, spectacle and Rigid Gas Permeable contact lens manufacture and modification. I provide an extension of the doctor’s standard of care throughout the entire dispensing process as I work with the patient to understand their diagnosis and develop the best solution toward remediation.

Publications
Eye Care Professional Magazine The Price Bluff- Relationship based business http://www.ecpmag.com/1webmagazine/2008/01jan/content/independent-ECP-pricing.asp Size Matters- The application of ANSI standards http://www.ecpmag.com/1webmagazine/2007/10oct/content/size-matters.asp

Education/Credentials
Licensed Dispensing Optician 1991 The American Board of Opticianry (ABO) certified 1990 National Contact Lens Examiners (NCLE) certificated 1991 Georgia State University 87-88 Oglethorpe University 03-04

Awards and Honors
Lens Crafters Presidents Pin for outstanding customer service

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