Expert: Brent Lewis - 10/21/2009

Question
Hello,
I have just bought a palm Tx on Ebay and it's great. I want to be able to change the user name on the palm and on the palm desktop, as it has the previous user's name in it. I have tried to edit users in palm desktop, but cannot see how to change the name on the palm Tx.
Also, I would like to be able to sync the calendar of my old palm T3 into the new palm Tx, but can't see how to do this.
thanks for you help,
Fran

Answer
Hi Fran,

To wipe the device clean - YOU WILL LOSE ANY DATA / SOFTWARE THAT DOESN'T COME FROM THE FACTORY  perform the following steps:

  1.  Press and hold the Power (on/off) button on the front panel of your device.
  2. While holding Power, use an unfolded paper clip, or the reset tool at the tip of your stylus. Gently press and release the RESET button inside the hole on the back panel of your device (where's the reset hole?).
  3. If you see a progress bar (see below), keep holding the Power button.
  4. Next, the Palm Powered screen will appear. Release the Power button when you see it.
  5. You'll see a screen that asks: Erase all data? YES = "up" button NO = any other button. Press UP on your 5-way navigator to complete the hard reset.

Then uninstall / reinstall your Palm software from the computer and sync and your TX will be restore to the factory settings - ALL OTHER DATA WILL BE LOST.