Plumbing in the Home/Toilet leak

Advertisement


Question
I cannot seem to turn off the water to my toilet to fix a leak.  The brand is Sterling and the problem is the small white circle on the shut off valve turns freely and never seems to have an effect on the water.  This is a new house.  Is there some different way to turn off the water for this brand?   I have noticed most shut off valves on,y turns a few times before the water turns on or off.  This wheel turns many, many times!  Thanks fr any help you may be able to give me!

Answer
Hey Kathy,
Do you have a warranty on your home is my first question to make the builder come back and make this repair?  Sounds like you have a defective valve, it should NOT continue to turn with no effect.  You should have another main water shutoff valve some where at the front end of  the water line, like where it enters the home or it may be at the street where your meter is located and you may have to call the city to have them come out and shut it off while you make the repair.  Are you on a basement or a crawl space?  If a basement, locating the main should be easier.  They make homes so cheaply these days that they may not have even put one in but you need to have one put in if this is the case.  Let me know what else I can do to help!
Thanks,
Carolyn

Plumbing in the Home

All Answers


Answers by Expert:


Ask Experts

Volunteer


Carolyn

Expertise

I have worked in Electrical Engineering for 30 years in power distribution and am now a Senior Electrical & Instrumentation Designer, but I am a handy homeowner more than anything else and have a lot of skills when it comes to home repairs. Bathroom remodeling, flooring, painting, reconditioning old wood items, plumbing, car repairs and troubleshooting most problems. I think of myself more of a teacher than someone that is going to tell you exactly what you have to do, but I will share as much info as I have to help get your problem fixed, so if you are not interested in learning then don't ask me a question or rate me if you don't like my answers. To me, it is all about the journey so lets share the trail for a short ride and see where it takes us! I also want to give thanks to both my Mom, who has passed and my Dad, who raised us with the "Can Do" attitude and instowed such confidence in not only my life but everyone that ever came in contact with them. You can do anything that you set our minds too if only you can break it down into pieces and just tackle one piece at a time, for the rest will fall into place.

Experience

My greatest accomplishment was finishing my first bathroom upgrades in my first home which helped me to sell my home is less than 3 days by myself with a For Sale By Owner sign and no more. Plus I got $10,000 more for it in just 4 years of owning it, now that is great equity.

Organizations
I am CEO and founder of Spirit Heart Therapeutic Riding Center, inc a 501c3 Non Profit for Rescued Horses and At Risk Kids. It is because of my own Mother intervention, who stepped up and shared her own love of horses with me as an at risk child myself that she planted this seed. So this program was created and is her Legacy that I have been so guided to share with those in need. We teach natural horsemanship to both horse and child and I get to watch some pretty amazing things happen. The kids learn to overcome fears, gain confidence, self-esteem and leadership skills where the horses have a chance at a life where they are trained, loved and respected and become a part of something that saves a child looking for a place to belong. If you support my Dream in bringing this program to life then please Donate to the cause and know that you are touching so many lives by doing so. God Bless You!

Education/Credentials
Nursing School, 1 1/2 years of a 2 year RN program, 1976 US Army, Intelligence School, Image Interpreter, 1977 Thomas Nelson Community College, Mechanical Drafting, 1980 Newport News Shipbuilding, Designer Training Program, 1981 School Of Hard Knocks

Awards and Honors
Honorable Discharge from US ARMY, Certificate of Achievement for Graduating with Honor's from Military Intelligence School, Ft Huachuca AZ. Award from Planning Research Corporation for a Job Well Done, NASA/Langley. Hand Selected to be an Internal Auditor for an ISO 9000 Certification Program for one of my longest employers, Lockwood Greene, ATL, GA. Multiple Letters of Appreciation.

©2016 About.com. All rights reserved.