Pontiac Repair/Car

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Question
My 2002 Pontiac Grand Am SE (6 cyl)won't start.  You can hear the fuel pump, but there is nothing from the starter.  No clicking, nothing.  It's like the starter is not getting a connection from the battery.  Any ideas?

Answer
Hi Jeanne:

it can be a few things when you try to crank the car and then leave the key in the run position does the security lamp flash or stay on? depending on the year the factory theft system will disable starting. if that is the case leve the key in the run position for 10 minutes the lamp will stay on stead or flash depending on the year again. after 10 minutes it should go out. turn the key off wait 1 minute and try again. If there is not a security issue then you neex to check for power at the puprple "crank" signal at the starter solenoid if it has power when the car is cranking it's a bad starter. if not then you need to back pedal from there to see where you loosing the "crank" signal either a bad starter relay or a bad neutral safter switch on the tranmission etc... good luck :-)

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Todd Puccio

Expertise

General auto repair,electrical issues,driveability issues,anti-lock brakes,SIR systems,HVAC,engine performance,Gm specific. I have worked at my current dealership since the 1990 model year anything much older than that I have limited exposure to. I do not have very much transmission experience so those question you may want to ask of another expert. When you send me a question let me know the exact make/model/engine and year for the car or suv you have it makes it easier to answer the questions that way. If your happy with the answer I gave you please feel free to Donate. This is a free service to you and I am not compensated at all by this web site. I have 22 years of experience to share with you and my knowledge wasn't free to me. I had to pay for my education.

Experience

Experience in the area: I have been a technician in GM dealerships for over 22 years and I am a ASE master technician. I work at a Buick and GMC truck store Previously I worked at a Pontiac GMC store for 18 years. I Served a a lead technician when dealership was on a team system. I just recently moved to a Buick,Hummer,Saab Store when my franchise was purchased by this dealership. Organizations: ASE master technician

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ASE

Education/Credentials
Education/Credentials:High school diploma,2 year vocational school degree 2 year college degree. Associates degree in applied sciences (auto technology)Awards and Honors: GMC master technician

Awards and Honors
Master GMC truck technician Master ASE technician in 9 categories

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