Expert: Don Schullian - 2/13/2005

Question
Hello

I have a question, I have a laptop that is only 5 months old and is still under warranty. But I would like to know before I take it in what could the problem be.

In order to turn on the laptop, I have to plug it into the power supply and then I can unplug it and use the battery.  The battery says it is fully charged to boot.  I just dont understand why I have to only use the household power to get it running.

Its a Toshiba Microsoft Windows XP

Any suggestions whats wrong?

Confused here in Calfornia

Diane

Answer
Sorry for taking so long. I've been trying to answer your question for days now, but something is going wrong each time I try.

Anyhow, you need to contact the people you bought it from. If they can't help you directly they can help you get in touch with the closest Toshiba rep/service people. Baring that you can contact Toshiba on the web. There may be a simple fix for the problem on their site.