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QUESTION: Hi

Thank you for offering your expertise on All Experts.

We have a Lexmark Interpret S405 printer.

It is about 3 years old.

For a couple of weeks now, our computer has been dropping us off the internet more and more frequently; we have either had to turn off the router for 20 seconds (which sometimes refreshes the connection) or, if that doesn't work, totally turn off the machine and re-boot. This past week it was almost impossible to really stay connected, so my husband decided to reinstall windows and all the programs on our computer.

We now seem to be staying connected (internet) but have a printer glitch that existed sporadically before that seems more enhanced, now. The problem is that in the past, it would occasionally "hold" items that shown were "printing" but actually were being held in cue and never cleared out (or printed). Even if it shows "DELETING" it never clears (even if we turn the machines off).  Now, it prints only 10% of what we try to print; cannot print grocery coupons of any sort; will (when it feels like it) print Word docs.  The problem with printing coupons is that the site that I print the coupons from show that they "have been printed" or "sent to printer" or "printed" and I cannot try to re-print them because of this.
The coupons never print out.


To try to remedy the situation, when the printer hangs up in print cue, hubby will stop the print spooler.  He uses a "command" afterwards (he can't recall the name of it at the moment). Doing this clears the print job, but it doesn't solve the overall problem of getting stuff to print.

Thank you for any insight. :)

ANSWER: what model is your computer? what operating system are you using? what model is your router? whats your router speed? how much ram do you have on your computer...??? how big is your hard drive??? is your hard drive almost full...?? how is the printer connected via usb or via network cable or via parallel cable...??? what browser are you using... ??? is your pc running slow all the time...???? whats your pc speed..??? how many applications do you have open at a time??? does your pc lock up...???

before you answer my questions keep a couple of things in mind...
if the hard drive is full or close to being full printing will have problems...
if the usb or network or parallel cable has shorts in it or is broken...printing will have problems...
if your computer locks up all the time... you will have printing problems...

as far as internet connections... you don't lose internet connections because of computer... typically the router goes bad... (and when it gets to a certain temperature the bad parts in the router starts causing issues with internet connections...  or the parts in the router are so bad that its hard to maintain an internet connection...)



---------- FOLLOW-UP ----------

QUESTION: Hi

Per Hubby (info):

Computer: Asus Essentio CM5675
Operating System: Windows 7
Router: Don't know
HD Size 1 TB, 1/4 used so far
Printer Connection: Via  USB
Browser: IE10
Speed: Running ok since reinstall
Download = 3576Kb/s
Upload = 637Kb/s
Latency + 29 ms
New York 29 713 miles
Cables: one year old

** We saw a blue page before the computer quickly shut down yesterday. We "think" it mentioned Windows encountered a problem and was going to check the disk.

** The printer doesn't print nor does it appear in the print que.

** We had to turn off the computer completely 4x today so far because it "froze" and there was no other way to get out of it.

Thank you.

=============

Answer
power down the machine...

restart machine press delete to get to the bios screen search around for temp monitors monitor them... write down the figures after ten minutes

power down the machine...

my suggestion is to take off the cover off the side of the machine and get a compressed can of air and blow out all the heatsinks and fans... dust can make your pc overheat and cause those problems.

restart machine press delete to get to the bios screen search around for temp monitors monitor them... write down the figures after ten minutes

there should be a dramatic difference in temperatures measured...

if you have cleaned out the dust from the heatsink and machine is still crashing then your issue is deeper...

if you are using a video card an inserted video card... take it out and use the built in video card and see if any improvement... if improvement meaning no blue screen of death or crashing then.. bad video card... if not then

suggestion... consult a computer tech on this forum...

this is not a printer problem...

use this title for your problem title I5 COMPUTER CRASHING... WINDOWS 7 OS  

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NORMAN DAVIS

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QUESTIONS REGARDING PRINTING, SCANNING AND NETWORKING OF COPIERS, PRINTERS, SCANNERS, MULTIFUNCTION PRINTERS AND FAX MACHINES.

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5+ YEARS SURVEYING, INSTALLING, NETWORKING AND TRAINING STAFF ON COPIER NETWORK ISSUES AND RESOLUTIONS

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