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Problems using AOL/Questions
| Subject | Date Asked | Expert |
| AOL Mail toolbar | 1/15/2012 | Steve |
| Q: I hope you & yours are well, and had a great Christmas & New Year!!! I have used AOL for my main ... A: Hope your holidays were good as well. As far as the AOL toolbar, I will advise as i do now for ... | ||
| Aol Mail is gone! =( | 4/3/2011 | Steve |
| Q: I'm not really sure what's wrong.I cant receive emails and all of my emails are gone! I used 2 hav ... A: AOL has had internal problems for awhile, there is no fix, how long ago did it disappear??? What ... | ||
| aol | 12/24/2010 | Steve |
| Q: do you suppose you could ask an AOL tech for me? A: There is no more support at all, any questions i try to answer i have to do research. I cannot get ... | ||
| aol tool problem | 5/5/2009 | Steve |
| Q: I too am having the aol tool message but I don't think I have the AOL software to reinstall - can it ... A: yes, do a search for the version of AOL you had and it can be run from the internet. I would ... | ||
| 2 questions | 2/28/2009 | Steve |
| Q: first i am constantly being thrown off and have to log on again..(but think it's my phone line) ... A: first question, do you have call waiting on the line you are getting knocked off of???? If you are, ... | ||
| Primary account | 2/8/2009 | Steve |
| Q: How can I delete someone who has taken over my primary account? It's my account and screen name, yet ... A: sorry for your problems. Yes, you need to CANCEL the account and start over with a new e-mail ... | ||
| Termination of my AOL Account | 2/4/2009 | Steve |
| Q: I've been an AOL member for over 10 yrs and someone recently hacked into my screen name, changing ... A: AOL used to sporadically answer questions, last 2 years it is next to impossible. Don't know what to ... | ||
| aol version | 12/4/2008 | Steve |
| Q: I have a very old computer, windows millenium, and i was doing great till I uninstalled aol 9.0 ... A: sorry you are having these problems. You have 2 choices, first to save time and get your e-mail, ... | ||
| lost archived aol emails | 11/26/2008 | Steve |
| Q: Please help my husband and I with an ancient argument about lost archived aol emails. We used to ... A: AOL no matter what version, you should not lose any e-mails, i cannot igure why you have lost ... | ||
| Steve | 11/14/2008 | Steve |
| Q: Why do you profess to be an expert at fixing AOL, when your answer is always the same. That is to ... A: It is true i do not use it, but have 2 versions on separate computers specifically for trying to ... | ||
| Steve | 11/13/2008 | Steve |
| Q: Why do you profess to be an expert at fixing AOL, when your answer is always the same. That is to ... A: Dee, i volunteer, non paid, try to help, and i am entitled to my opinion. If you look at the ... | ||
| AOL | 10/29/2008 | Steve |
| Q: I cannot log onto aol9.1. after going thru "fix it for me" it says "main idx.databasefile is ... A: AOL in versions higher then 7.0 are a real problem. If you still want to try using 9.1 here is what ... | ||
| New Computer | 10/7/2008 | Steve |
| Q: I have a new computer and want to download AOL 9.0..but don't have a disc. How can I get a disc so I ... A: Marian, Congrats on the new computer.....I do not recommend using the newer versions of AOL. There ... | ||
| aol upgrades | 9/23/2008 | Steve |
| Q: I am running AOL version 9.0 and do not want to upgrade to AOL version 9.1. How do I stop the pop up ... A: i have pretty much been getting many many questions like yours....It is not a good program anymore. ... | ||
| AOL connection problem | 4/16/2008 | Steve |
| Q: my father has recently bought a new computer (5 days ago)but for the last 4 months he has been using ... A: AOL 9 has been more problems then it is worth...let me ask you, when your dad loaded it, did he set ... | ||
| Computer Keeps Rebooting | 3/24/2008 | Steve |
| Q: I'm not sure if this could be AOL or not, but I have a brand-new computer and it will reboot at ... A: From what you have told me i do not believe it is the computer. I would take it bakc to where it was ... | ||
| error 65-FONL | 1/30/2008 | Steve |
| Q: I CANT CONNECT TO AOL BECAUSE OF THIS ERROR. I DONT HAVE AN AOL CD ROM TO LOAD TO FIX IT, HOW CAN I ... A: can you at least connect to the internet?????? if you can you can then uninstall AOL, then clear ... | ||
| reset aol password at each sign on | 12/29/2007 | Steve |
| Q: All of a sudden, most times when signing on, I am required to reset the password. I keep doing it. I ... A: problem is AOL has been acting up all over lately. You can try this, but no guarentees...First, ... | ||
| pulling up a file too large for AOL to open | 12/8/2007 | Steve |
| Q: ..hope you can help. I access AOL thru my local phone company Verizon so that I can keep my AOL ... A: AOL has made sooo many changes to their product, it is almost impossible to figure out what the ... | ||
| Re: AOL 8.0 software | 11/8/2007 | Steve |
| Q: I tried to log on to AOL 8.0 version and said there was a error. Could not go online so I installed ... A: AOL 5.0 IS WAY TOO OLD!!!!!! First, delete temp files, clear cache, clear history, then uninstall ... | ||
| Welcome Screen | 11/2/2007 | Steve |
| Q: I have the same problem as Mary. The topics on the Welcome screen have not changed for about a week. ... A: what do you mean you have a problem with the service i provide????? Sorry i do not know what a ... | ||
| Welcome Screen | 10/30/2007 | Steve |
| Q: When the Welcome screen appears it has been the same for about a week. It does not refresh for ... A: if you have not done the following, try this.....clear cache, clear temp files and clear ... | ||
| background voice | 10/17/2007 | Steve |
| Q: I keep getting a female voice in the background of aol that says "if you want it" I thought it was ... A: lol...no sour grapes, if you look at my history it is 98% good to excellent.....my knowledge speaks ... | ||
| background voice | 10/16/2007 | Steve |
| Q: I keep getting a female voice in the background of aol that says "if you want it" I thought it was ... A: unfortunately no, i stopped using AOL awhile ago because of many issues..sorry Rick has a problem ... | ||
| background voice | 10/13/2007 | Steve |
| Q: I keep getting a female voice in the background of aol that says "if you want it" I thought it was ... A: hmm, seems like someone while you are online associated a sound with AOL that is doing that......It ... | ||
| Disconnecting from AOL | 10/9/2007 | Steve |
| Q: I have made numerous attempts to CLOSE my account with AOL but am finding this so difficult to ... A: Give it one more shot. If you are paying for the AOL, just contact your credit card company and tell ... | ||
| AIM 6.1 | 9/10/2007 | Steve |
| Q: I was just wondering about a problem I'm having with AIM, well I'm trying to download AIM 6.1, but ... A: Try this. Clear the cache, clear temp files and history, re-boot. Then try again. Let me know if ... | ||
| Help! Our computer's being hijacked by AOL | 9/9/2007 | Steve |
| Q: We have a Gateway on which we have Windows XP which runs with no problems It overtakes our system, ... A: only thing i can suggest. delete the temp files, clear cache, clear history, then uninstall, re-boot ... | ||
| Can't connect to AOL | 8/11/2007 | Steve |
| Q: For eight days now, having lots of problems trying to access AOL. Have had telephone help, live ... A: Are you sure you do not have explorer?? It should be on your computer, if not, then try the CD one ... | ||
| Can't connect to AOL | 8/10/2007 | Steve |
| Q: For eight days now, having lots of problems trying to access AOL. Have had telephone help, live ... A: First do this. clear cache, clear temp files and history. Then Uninstall AOL. Re boot the computer, ... | ||
| connection problem | 8/3/2007 | Steve |
| Q: Normally when I connect to AOL my cpu shuts all the way down then reboots its self. What can I do ... A: sorry to say, it is AOL that is messing up your computer. You need to uninstall it, delete temp ... | ||
| Can't log onto AOL | 8/2/2007 | Steve |
| Q: I've been unable to access AOL mail for the past 2 days. I've tried on both my home and work ... A: To just get the e-mail try www.aol.com if you can get in then there is nothing wrong with you ... | ||
| Connectivity Issues | 7/25/2007 | Steve |
| Q: I am currently using AOL 9.0 VR, and my system is running Vista. When I connect to AOL on this ... A: Try clearing the cache, clear temp files, then uninstall AOL 9.0 vr, if you want to reinstall use ... | ||
| Installing AOL 9 VR | 7/3/2007 | Steve |
| Q: Trying to download and install 9VR on a new machine (Windows XP Pro, SP 2 update; Office 2003 ... A: first clear the cache, then temp files. then you have to uninstall the AOL program, upon completing ... | ||
| Error Message | 6/30/2007 | Steve |
| Q: When I try to use AOL I get the following Error message "Runtime Error R605 pure vitual funtion ... A: louis, go to the tools on the top left,click internet options, there you can clear the history. You ... | ||
| can't use Internet explorer | 6/21/2007 | Steve |
| Q: Using Windows XP, AOL 8.?; and Internet Explorer. No site will come up on IE, even with AOL not ... A: I would now delete AOL completely (uninstall0, then see if explorer works, if it does then ... | ||
| existing user name | 6/20/2007 | Steve |
| Q: My wife has an existing AOL user name, but I cannot attach her user name to my sign-on list. What ... A: From what you are telling me, clarify if the user name she has is from a different account. If that ... | ||
| AOL on second computer | 6/18/2007 | Steve |
| Q: I'm using AOL 9 with 1 Meg broadband and would like to use my other computer on the Internet, from ... A: if the second computer is on the same connection, just install AOL, as a current user. Then it will ... | ||
| AOL 9 Startup speed | 5/4/2007 | Solomon David |
| Q: I am helping a person with AOL 9. They have a newer laptop, plenty of memory(768), windows xp and ... A: try running spyware AOL must be offline for the Offline Help to appear. If the member is online ... | ||
| Can sign on only as a guest | 4/22/2007 | Steve |
| Q: Reformatted and restored computer after trojan virus. Got a new voyager 190 modem from aol and the ... A: delete ALL previous versions of AOL. Re-install, and follow where it says you are a current ... | ||
Steve
Top Expert on this page
Expertise
Expert knowledge in AOL versions 5.0, 6.0, and currently using 7.0, 9.0, if there is a problem within any area i can usually come up with a fix or know where to get it.
Experience
Have been an AOL member for almost 10 years and have suffered thru some of the problems that come up daily.
Education/Credentials
Bachelor of Science in Business Admin with a minor in Accounting
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