AboutSteve Expertise Expert knowledge in AOL versions 5.0, 6.0, and currently using 7.0, 9.0, if there is a problem within any area i can usually come up with a fix or know where to get it.
Experience Have been an AOL member for almost 10 years and have suffered thru some of the problems that come up daily.
Education/Credentials Bachelor of Science in Business Admin with a minor in Accounting
Question How can I delete someone who has taken over my primary account? It's my account and screen name, yet there are lots of things I can't do because I need a password because someone else is using my name and changed the password. Do I need to delete my aol account and re-open it again. I did this one other time and had to change my screen name. I had to inform all my e-mail friends of my new e-mail address. I hope I don't need to do this again. I was also wondering if I shouldn't just go to another provider such as Yahoo and quit aol.
Thank you,
Mrs. Hunter
Answer hi juanita,
sorry for your problems. Yes, you need to CANCEL the account and start over with a new e-mail address. If you were able to get the password and get in and change that would work, but probably out of the question. Cancel and start over, best option
