Expert: Solomon David - 5/4/2007

Question
Hi -

I am helping a person with AOL 9. They have a newer laptop, plenty of memory(768), windows xp and cable internet.

The laptop is fast UNTIL AOL 9 loads. It takes upwards of 2 minutes to load AOL 9 and then it's still slow for another 2 minutes or so.

I have uninstalled the AOL spyware, AOL AV and security center in Favor of Symantec corporate and that has helped with the overall machine speed, but AOL is still SLOW.

Thanks for your help.

Answer
try running spyware

AOL must be offline for the Offline Help to appear.
If the member is online please have them sign off before starting.
When AOL Help opens;

Click on the + beside 'Resolving Problems'
Then click on 'Solving Common AOL Problems'
Close all open programs (Including AOL).
Make sure that any External Modems / Broadband Modems are connected and powered on.
Start AOL, click on Help (Located on the AOL Toolbar) and click on AOL Help (F1)  
In AOL Help open Resolving Problems and then Solving Common AOL Problems  
Click on the The AOL artwork database hyperlink  
Close all programs (Including AOL) and click on Continue

2- open System Information.  
Click on AOL Software  
Click on Quick Restore.  
Click OK.  
AOL will now be restored. (no user intervention required)  
Click Close to complete the Quick Restore.

3- try configuring your firewall
4- If no then contact AOL Tech support