| Subject | Date Asked |
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| New Computer | 10/7/2008 |
Q: I have a new computer and want to download AOL 9.0..but don't have a disc. How can I get a disc so I ...
A: Marian, Congrats on the new computer.....I do not recommend using the newer versions of AOL. There ...
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| aol upgrades | 9/23/2008 |
Q: I am running AOL version 9.0 and do not want to upgrade to AOL version 9.1. How do I stop the pop up ...
A: i have pretty much been getting many many questions like yours....It is not a good program anymore. ...
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| AOL connection problem | 4/16/2008 |
Q: my father has recently bought a new computer (5 days ago)but for the last 4 months he has been using ...
A: AOL 9 has been more problems then it is worth...let me ask you, when your dad loaded it, did he set ...
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| Computer Keeps Rebooting | 3/24/2008 |
Q: I'm not sure if this could be AOL or not, but I have a brand-new computer and it will reboot at ...
A: From what you have told me i do not believe it is the computer. I would take it bakc to where it was ...
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| error 65-FONL | 1/30/2008 |
Q: I CANT CONNECT TO AOL BECAUSE OF THIS ERROR. I DONT HAVE AN AOL CD ROM TO LOAD TO FIX IT, HOW CAN I ...
A: can you at least connect to the internet?????? if you can you can then uninstall AOL, then clear ...
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| reset aol password at each sign on | 12/29/2007 |
Q: All of a sudden, most times when signing on, I am required to reset the password. I keep doing it. I ...
A: problem is AOL has been acting up all over lately. You can try this, but no guarentees...First, ...
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| pulling up a file too large for AOL to open | 12/8/2007 |
Q: ..hope you can help. I access AOL thru my local phone company Verizon so that I can keep my AOL ...
A: AOL has made sooo many changes to their product, it is almost impossible to figure out what the ...
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| Re: AOL 8.0 software | 11/8/2007 |
Q: I tried to log on to AOL 8.0 version and said there was a error. Could not go online so I installed ...
A: AOL 5.0 IS WAY TOO OLD!!!!!! First, delete temp files, clear cache, clear history, then uninstall ...
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| Welcome Screen | 11/2/2007 |
Q: I have the same problem as Mary. The topics on the Welcome screen have not changed for about a week. ...
A: what do you mean you have a problem with the service i provide????? Sorry i do not know what a ...
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| Welcome Screen | 10/30/2007 |
Q: When the Welcome screen appears it has been the same for about a week. It does not refresh for ...
A: if you have not done the following, try this.....clear cache, clear temp files and clear ...
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| background voice | 10/17/2007 |
Q: I keep getting a female voice in the background of aol that says "if you want it" I thought it was ...
A: lol...no sour grapes, if you look at my history it is 98% good to excellent.....my knowledge speaks ...
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| background voice | 10/16/2007 |
Q: I keep getting a female voice in the background of aol that says "if you want it" I thought it was ...
A: unfortunately no, i stopped using AOL awhile ago because of many issues..sorry Rick has a problem ...
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| background voice | 10/13/2007 |
Q: I keep getting a female voice in the background of aol that says "if you want it" I thought it was ...
A: hmm, seems like someone while you are online associated a sound with AOL that is doing that......It ...
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| Disconnecting from AOL | 10/9/2007 |
Q: I have made numerous attempts to CLOSE my account with AOL but am finding this so difficult to ...
A: Give it one more shot. If you are paying for the AOL, just contact your credit card company and tell ...
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| AIM 6.1 | 9/10/2007 |
Q: I was just wondering about a problem I'm having with AIM, well I'm trying to download AIM 6.1, but ...
A: Try this. Clear the cache, clear temp files and history, re-boot. Then try again. Let me know if ...
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| Help! Our computer's being hijacked by AOL | 9/9/2007 |
Q: We have a Gateway on which we have Windows XP which runs with no problems It overtakes our system, ...
A: only thing i can suggest. delete the temp files, clear cache, clear history, then uninstall, re-boot ...
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| Can't connect to AOL | 8/11/2007 |
Q: For eight days now, having lots of problems trying to access AOL. Have had telephone help, live ...
A: Are you sure you do not have explorer?? It should be on your computer, if not, then try the CD one ...
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| Can't connect to AOL | 8/10/2007 |
Q: For eight days now, having lots of problems trying to access AOL. Have had telephone help, live ...
A: First do this. clear cache, clear temp files and history. Then Uninstall AOL. Re boot the computer, ...
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| connection problem | 8/3/2007 |
Q: Normally when I connect to AOL my cpu shuts all the way down then reboots its self. What can I do ...
A: sorry to say, it is AOL that is messing up your computer. You need to uninstall it, delete temp ...
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| Can't log onto AOL | 8/2/2007 |
Q: I've been unable to access AOL mail for the past 2 days. I've tried on both my home and work ...
A: To just get the e-mail try www.aol.com if you can get in then there is nothing wrong with you ...
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| Connectivity Issues | 7/25/2007 |
Q: I am currently using AOL 9.0 VR, and my system is running Vista. When I connect to AOL on this ...
A: Try clearing the cache, clear temp files, then uninstall AOL 9.0 vr, if you want to reinstall use ...
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| Installing AOL 9 VR | 7/3/2007 |
Q: Trying to download and install 9VR on a new machine (Windows XP Pro, SP 2 update; Office 2003 ...
A: first clear the cache, then temp files. then you have to uninstall the AOL program, upon completing ...
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| Error Message | 6/30/2007 |
Q: When I try to use AOL I get the following Error message "Runtime Error R605 pure vitual funtion ...
A: louis, go to the tools on the top left,click internet options, there you can clear the history. You ...
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| can't use Internet explorer | 6/21/2007 |
Q: Using Windows XP, AOL 8.?; and Internet Explorer. No site will come up on IE, even with AOL not ...
A: I would now delete AOL completely (uninstall0, then see if explorer works, if it does then ...
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| existing user name | 6/20/2007 |
Q: My wife has an existing AOL user name, but I cannot attach her user name to my sign-on list. What ...
A: From what you are telling me, clarify if the user name she has is from a different account. If that ...
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| AOL on second computer | 6/18/2007 |
Q: I'm using AOL 9 with 1 Meg broadband and would like to use my other computer on the Internet, from ...
A: if the second computer is on the same connection, just install AOL, as a current user. Then it will ...
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| Can sign on only as a guest | 4/22/2007 |
Q: Reformatted and restored computer after trojan virus. Got a new voyager 190 modem from aol and the ...
A: delete ALL previous versions of AOL. Re-install, and follow where it says you are a current ...
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| can't open file with aol | 4/19/2007 |
Q: I am unable to open a lot of files using AOL. Each time I get the "file is too large to open using ...
A: do you use any other service other then AOL??? If you have a Yahoo e-mail address, try forwarding to ...
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| aol/aim password problem | 4/17/2007 |
Q: my problem is that having cleaned up my pc by reinstalling the OS. I had saved all user names, ...
A: sorry you are having problems. You can try totally uninstalling the AOL software.Then re-install and ...
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| email | 10/17/2005 |
Q: How do I change my email address on aol?
A: you cannot change it if it is your main screen name...you may create a new one (you can create up to ...
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| password securtiy | 9/9/2005 |
Q: i installed instant messenger to my work computer and accidentally requested for the comp to save my ...
A: when you sign on, look just under your screen name, it has two boxes you have to check, one to save ...
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| Instant Messenger info | 3/3/2005 |
Q: I have a daughter that uses AOL Instant Messenger and I have no idea who she talks to. AOL came with ...
A: You got a problem..sort of! You can uninstall the messenger and rid of it that way, or you can tell ...
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| problem contacting aol member | 1/10/2005 |
Q: a friend gave me his aol address but when i try to send the person email through my yahoo account, I ...
A: The only thing i can think of is your friend gave you an incorrect address or you transposed a ...
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| websites | 10/18/2004 |
Q: i just ordered a pair of sneakers off of a website (cankicks.com) and now am tryin to visit the site ...
A: .. The site seems to not exist, or is it the wrong site???? How did you pay???? If you used a credit ...
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| AOL Error message | 8/23/2004 |
Q: The problem is with my mums computer. she is new to the world of computers in fact this is her first ...
A: for an old computer like this, AOL 7.0 is too powerful...you need an older version. 5.0 or 6.0 will ...
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| aol saving address book | 12/19/2003 |
Q: I am reformating a computer with aol 8... how do I save the address book and the favorites...? Is ...
A: you can try saving the file......but it will probably NOT work, another option, print your address ...
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| AOL account de-activation | 2/19/2003 |
Q: Currently I am helping out a freind with her computer issues and there is one I feel helpless in I ...
A: First off, callt the credit card company and dispute the charges, the CC company will take the ...
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