AboutDeanna Terry Expertise I am qualified to answer questions about home owners personal property claims, especially fire claims. I am able to answer questions about A.C.V vs. Replacement Cost as well as the reality behind cleaning and restoration. I can answer questions regarding policy compliance as well as questions of what to do when you don't agree with the insurance company's adjuster.
Experience I have over 5 years of experience adjusting claims for home owners, not insurance companies. I was also a fire victim. I am the founder and President of a non-profit organization that assists fire victims in specific counties with filling out and filing their personal property claims.
Organizations President of 1st Hand fire victims assistance program
Education/Credentials Associates Degree in Business Administration
Specialty Courses in Insurance Adjusting
State Civil testing
Yearly Continuing education
Awards and Honors United Way Award for Community Service to Fire Victims
Question I submitted a claim on 1/19/09 to Liberty Mutual, my home collapsed and over the phone the adjuster denied my claim so I called the insurance commissioner in my state(Delaware), 3 weeks later I recieved a letter stating that Liberty Mutual will cover the claim 100%. The nightmare begins. I had to move out of my home because it wasnt safe and the adjuster never came to look at the damage until May(4 months Later), he never took a picture or walked around my home. We have since gotten a contractor to get en estimate since the insurance comapnies contractors (3 total) never showed up. The insuarance comapany has since ordered and paid my copntractor to take the house down which he did and now my claim has changed hands to another adjuster, draggin thier feet not returning our calls, it's been 8 months and my house is gone, I just want it done, help.
Answer Hello Brandi,
Please email me again and mark it private. I will then email you my personal information so I can answer your question thoroughly. There is a lot going on here and I will be happy to help you understand what is happening. This is a voluntary effort on my part. There is no fee involved for you.
