Quality Control - TQM, Six Sigma, ISO 9000/manufacturing

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Question
good day
if one subcontracts his or her manufacturing, what can be done to ensure and hold liable the subcontracted manufacturer maintain standards and produce all units produced to exact specs.

Answer
This is a great question which all businesses struggle with but it is not difficult to answer.  First and foremost the contract needs to incorporate a reward mechanism for meeting or exceeding the standards to which they are to manufacture the products or the services they are to provide.  The second thing is to identify within the contractual terms the responsibility to rework or replace any defective product or redo the service at no cost to you as a prime contractor.

Ensuring quality products or service is important to the reputation of your company but it begins with choosing the right subcontractor for the work that needs to be done.  This requires evaluating the reputation of subcontractors being considered along with any and all awards which they may have received.

You contractual terms with your customer may also dictate your responsibilities to provide quality products and service or you may face penalties or fines.  Ensuring subcontractors meet the standards of their contract along with those which you are to provide requires that auditing both at their facility and/or yours to ensure the products or services being provided meet the standards contractually imposed.  Audits can be done by a representative at a subcontractor facility and in your receiving operations.

It is also important that any material certifications sources which a subcontractor may choose to utilize meet recognized standards throughout the country.

Hope this helps.  

Quality Control - TQM, Six Sigma, ISO 9000

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Dennis AuBuchon

Expertise

I cannot answer questions on Six Sigma. I cannot answer questions as they relate to software programs. I can answer questions related to TQM principles. I can answer question on ISO 9000 quality system principles and requirements as they relate to quality system procedures and instructions. I can answer questions as they relate to integrity principles and quality system/control requirements. I can answer questions related to quality control procedures and instructions. I can answer questions related to quality auditing, procedures and instructions.

Experience

I am a certified quality auditor with the American Society for Quality in Milwaulkee, Wisconsin and have been since 1992. I have over 25 years experience in quality control/system responsibilities. I have written a book titled Integrity: Do You Have It? 2nd edition. I have written over 40 articles on integrity regarding various issues and concerns in society. I have taught quality auditing classes for my work. I have experience as a quality program manager. This involved knowing the requirements, analyzing the procedures/instructions and assuring they conform to contractual requirements. I have written position descriptions for various job functions. I organized and managed a seminar related to ISO 9000 quality system requirements in the 1990's. I am also familiar with the current issue of the documents.

Organizations
I belong to the American Society for Quality and have since 1989.

Publications
My writing has appeared in the Education Division, Management Division and Quality Auditing Division of the American Society for Quality. The title of the articles was Integrity in Education, Integrity in Management and Integrity in Auditing. Other articles are published on line through ideamarketers.com and helium.com. I also have a blog on blogger.com where several articles are posted.

Education/Credentials
I am a certified quality auditor with the American Society for Quality since 1992. I have created and taught classes related to ISO 9000 quality system requirements. I have training in leadership and facilitation. I held the position of Education Chairman for 6 years for my local branch of the American Society for Quality. I am also self taught in many cases. I have learned much about quality systems through my own initiatives such as reading books, magazines and information available on the Internet. I belong to the American Society for Quality (ASQ) and read the monthly magazine which keeps me abreast of current issues and trends. My local section of ASQ has monthly meetings for which speakers present various topics of interest to quality.

Awards and Honors
I was nominated twice for excellence in my work and ranked in the top 10 in my area both times.

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