| Subject | Date Asked | Expert |
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| pc 720 copier | 4/13/2007 | Phil Sutherland |
Q: i was given this unit from my relative it did work but the cartridge was empty so i opened the unit ...
A: if you mean the platen cover hinges then the machine is not beyond repair however if mean the ...
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| Sharp AL1631 copier | 4/12/2007 | Phil Sutherland |
Q: Our copier is blinking an error of H4 and the book does not list this error code. Can you help me?
A: H4 is the code for low fuser temperature. could mean your fuser heater lamp has blown but ive also ...
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| canon NP4050 photocopier | 4/11/2007 | Phil Sutherland |
Q: how can I register/clear error code '0000' on my Canon NP4050 xerox machine?
A: this code usually means that the heater lamp / element in the fuser area has blown and needs ...
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| Sharp FO-2950M Paper Jam | 4/4/2007 | Phil Sutherland |
Q: just hoping someone can answer this. I have a clients Sharp FO-2950M fax machine in here and it ...
A: to be honest with you i would suggest to the customer that your charge for labour hours stripping ...
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| Sharp AL-1631 | 4/2/2007 | Phil Sutherland |
Q: We have a Sharp AL-6131 in our office that is about 2 1/2 years old. It is making a "sick" noise, ...
A: it does sound to me like you have a piece of paper stuck somewhere that is probably causing drive ...
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| Canon PC720 | 4/1/2007 | Phil Sutherland |
Q: The Canon PC720 that I have had for 8+ years won't power on. I've checked the basic troubleshooting ...
A: Have you checked the fuse in the plug ? follow the mains lead to the copier....there is sometimes ...
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| Sharp Z-70 Copier | 3/27/2007 | Phil Sutherland |
Q: You previous had a question asked about problems with a Sharp Z-70 copier which is word for word ...
A: if the tray tries to feed the paper then clean the feed tyres with an alcohol based cleaner in order ...
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| Another Canon PC-6RE with black lines | 3/26/2007 | Phil Sutherland |
Q: First off I want to say thanks for doing what you do. You are of great service to all of us out here ...
A: first off clean the optics...that should cure your background problem.dont forget the internal ...
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| Canon NP 6030 | 3/25/2007 | Phil Sutherland |
Q: First, where are the corona wire located as I need to see if they are dirty because of black copies. ...
A: when was the last time the optics were cleaned ? all the mirrors including the internal one above ...
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| Canon NP 6030 | 3/25/2007 | Phil Sutherland |
Q: First, where are the corona wire located as I need to see if they are dirty because of black copies. ...
A: first off dirty corona wires will not give you black copies. check to see if your exposure lamp is ...
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| canon 1080 not poering on | 3/23/2007 | Phil Sutherland |
Q: My canon 1080F copier is not powering on. the side and front doors are closed properly and the cord ...
A: do you get any power lights at all ? have you checked the fuse in the plug ? there may also be an ...
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| Fax Machine Model UX-B700 | 3/15/2007 | Phil Sutherland |
Q: The fax machine will not accept faxes all of a sudden. I can fax out but not in. Do you know what ...
A: is the fax machine set to put all received faxes into its memory ? if so you will have to retrieve ...
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| SHARP UX-176 | 3/15/2007 | Phil Sutherland |
Q: MY FAX NEEDS TO HAVE THE SETTINGS RESET BUT I HAVE NO IDEA WHAT MOST OF THEM MEAN OR HOW TO SET ...
A: to reset your settings on your fax press the function key and then the button 3this will take you ...
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| Canon copier | 3/6/2007 | Phil Sutherland |
Q: Our copies are coming out with black streaks. Do we need to clean it?
A: my immediate answer would be YES. However depending upon what model you have you could try ...
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| Samsung SF-365TP sending issues | 9/11/2006 | Phil Sutherland |
Q: Have just purchased the above model all in one machine which is causing me a pain. I am trying to ...
A: Not heard of this excuse before Mike.... you could try taking a fax that you are trying to send ...
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| canon error codes | 9/10/2006 | Phil Sutherland |
Q: I have a canon 4050 copier. The error code E210 is on my machine and it says to unplug and plug it ...
A: this code means that your lens isnt moving into its home position at start up. you could try manualy ...
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| Canon PC940 | 9/8/2006 | Phil Sutherland |
Q: I have a Canon PC940 copier that is going into an EO-10 code. What is that and what will it take to ...
A: E0-10 is main motor problem code. could be a wiring problem but it is more likely to be a motor ...
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| Canon imageRunner 33001 | 9/7/2006 | Phil Sutherland |
Q: We recently moved our copier and now there is a horizontal line running through the middle of ...
A: sounds like you have a fuser roller problem.. see if you can see any marks on your fuser rollers..if ...
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| Canon PC-11 EO 10 error | 9/6/2006 | Phil Sutherland |
Q: I have an old Canon PC-11 copier at home that is flashing "EO" and "10" alternately. Even though it ...
A: Time to buy a new copier i'm afraid as the cost for such a job would be more than your machine is ...
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| problem with sharp fo-4500 fax | 9/5/2006 | Phil Sutherland |
Q: When trying to send out a fax the machine just holds the fax. When I look it up in the memory ...
A: see if you can set the transmit from memory off. if you cant then you will need to send it in for ...
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| Drum | 8/31/2006 | Phil Sutherland |
Q: Will a bad drum cause a blank copy or is this due to a corrona wire or a high voltage transformer?
A: no a bad drum wont create blank copies it is more likely to be the corona wires or the hvps or it ...
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| Sharp AL-1651CS | 8/30/2006 | Phil Sutherland |
Q: The copies have a thin black line from top to bottom. This only happens if I feed the documents ...
A: next to the glass you will see a small strip of glass , this is the scanning area when you are using ...
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| Ricoh Copiers | 8/29/2006 | Phil Sutherland |
Q: Sutherland. I am purchasing a color copier for my company. All of our other Departments have Xerox ...
A: i have worked on both Xerox and Ricoh machines and must admit that i was impressed with the Ricoh ...
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| canon pc | 8/29/2006 | Phil Sutherland |
Q: Suddenly unable to make copies - all pages completely blank. Toner cartridge replaced - no change. ...
A: your only alternative would be to get a technician in to try to rewire the corona wire. this would ...
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| hp psc750 scanner failure | 8/28/2006 | Phil Sutherland |
Q: I have a HP PSC750. I scanned 12 photos just fine. On the 13th I got an error on the printer that ...
A: is the scan carriage in its home position or is it out.the scan carraige may have stalled on its ...
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| Cannon PC-6RE subject. | 8/28/2006 | Phil Sutherland |
Q: I have a Canon PC-6RE, quite an old copier but did the job well for me. About a month ago it started ...
A: drum cartridges do have a shelf life wether they are used or not and 5 years seems to be a bit ...
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| toner ctridge | 8/26/2006 | Phil Sutherland |
Q: i refilled my toner catridge for sharp-Al-1631. It is giving me the errror code L-4 pls what do i ...
A: the L 4 code means the main motor isnt turning fast enough...could be that the toner cartridge isnt ...
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| Danka Copier (Canon NP6551) | 8/25/2006 | Phil Sutherland |
Q: We are getting E203 telling us to turn off and turn back on, every time we turn on.
A: E203 means thecopier isnt seeing the scan carriage moving into its home position when you power up. ...
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| Basic canon np-6221 information (general process) | 8/24/2006 | Phil Sutherland |
Q: .I have been inside the machinse and I have noticed that the band of black(noise?)is on oneside of ...
A: no running black copies wont help...sounds like you need a new drum unit... these units store waste ...
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| Basic canon np-6221 information (general process) | 8/24/2006 | Phil Sutherland |
Q: I have recently aquired a Canon NP-6221 copier and it runs great mechanically-THe only problem is a ...
A: it could just be that your optics need cleaning. take the document glass out and carefully clean the ...
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| sharp ux-176 fax machine | 8/23/2006 | Phil Sutherland |
Q: do you know what sequence of keys must be used to program one's phone # into the sharp ux-176 fax ...
A: press your function button and then button 3 scroll through the features using the # button until ...
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| Cannon 6re copier | 8/22/2006 | Phil Sutherland |
Q: New toner cartrige, toner splotches all over the page follows seveer streaking along the axis of the ...
A: deffinately sounds to me as the cartridge is faulty....is a reconditioned / recycled / compatible ...
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| Canon PC -11 copier | 8/22/2006 | Phil Sutherland |
Q: My copier works just fine except bold white line show in the middle of printouts. What do you think? ...
A: your drum cartridge should have a little rod that you can carefully pull out and in. This cleans a ...
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| canon np1020 copier clicks very loudly | 8/19/2006 | Phil Sutherland |
Q: i got a copier from a company which is upgrading, a canon np1020, and after plugging it in, loading ...
A: sounds to me like one of the plastic drive gears has broken and is locking up hence the clicking ...
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| Canno PC940 | 8/18/2006 | Phil Sutherland |
Q: Our Cannon PC940 works great with one exception, it will run one copy and then show it is out of ...
A: I'm sure i've come across this before and if i remember rightly there is a plastic arm that ...
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| paper jam sf 330 | 8/17/2006 | Phil Sutherland |
Q: Dear Sir the copy scans but when it starts to print it prints about 5 to 6 lines then it says paper ...
A: is the paper you are printing onto the same size as that scanned.if the machine thinks it is ...
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| How do I get a meter reading | 8/16/2006 | Phil Sutherland |
Q: I have a Mita DC-4090 and I want to get the meter reading. How do I do that?
A: the total copy meter should be inside the front cover . open the front cover and look to the left it ...
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| SETTING THE TIME ON SHARP UX-185 | 8/16/2006 | Phil Sutherland |
Q: I've acquired a used Sharp UX-185 fax. How do I set the time? Thank you, G.
A: you would set the time throught one of the function codes... if you press your function button and ...
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| Canon copier | 8/15/2006 | Phil Sutherland |
Q: I have a Canon PC-6RE copier which is not copying at all. Toner catridge is fairly new. At first it ...
A: this siunds very much like you might have snapped one of the corotron wires...these are very thin ...
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| Panasonic KX-FP195 display is blank | 8/7/2006 | Phil Sutherland |
Q: My fax machine both receives and sends, but the display has gone blank. The machine has always been ...
A: sounds very much like your display pwb is fried i am afraid. its either that or the main pwb...if i ...
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