Residential Property Management/repairs

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Question
How long does the facility have to fix and replace broken issues in your unit?

Answer
Unless your lease has a specific response time, it's usually determined by the the maintenance item.

As a property manager, I divide them into 3 categories:
1. Health & safety: heat, water, electricity, gas, backed up toilet, security
2. Functionality: individual lighting fixture, leaking sink, air conditioner
3. Cosmetic: hole in the wall, carpet stains, broken tile

Health & safety: immediate 24 hour emergency service (usually 1 to 2 hours)
Functionality: 24 - 48 hours
Cosmetic: 5 to 10 days, sooner if possible

Not every property manager uses this type of prioritization approach, so talk to your property manager and see if they'll give you guidelines for their service standards.  If you've got a health & safety or functionality problem that hasn't been resolved for several days, that could be cause to file a complaint with a local government housing authority.  Health & safety should never take more then 24 hours.  

Residential Property Management

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John Souerbry

Expertise

Property buy/sell decisions; market rent analysis; cost control/profit improvement; property management procedures; real estate portfolio management; selling real estate held by estates in probate or trust.

Experience

Over seven years specializing in services to investors and estates.

Organizations
National Association of REALTORS(R), California Association of REALTORS(R), Silicon Valley Association of REALTORS(R), Bay East Association of REALTORS(R)

Publications
My web site blog includes current market information and my "Real Estate Jargon" series that explains sometimes-confusing real estate terminology.

Education/Credentials
BS in Business Administration; MBA in Global Management

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