Resume Help/2nd Interview.


I have just gone through a day assessment for a job that I really like. Great news is that I have got through the first round and have been invited back for a 2nd interview. To be honest I didn't think I would get through the first day.
The job is customer service manager for a college. The customer is outside businesses.
I am thinking of putting together a business plan for the interview. I have done these before but not sure where i should start this time.
I want to have hand outs etc for the interview.
What do you think.
Where should I start.
The interview is with a board by the way next week.
Any help you can offer would be great.

I'm thinking a business plan should not be to specific and easily adaptable in case it doesn't fit their ideas.
What questions do you think they may go for and what response do you think.



I do like the business plan approach for the 2nd interview. Be sure to address the issues in the role of CS Manager and how you plan to service your customers in this position.

Don't sell yourself short, my friend. The fact that you were invited back for the 2nd interview tells me that they are interested and want to know more about you, so GREAT JOB on selling yourself in the first interview.

Also, be sure to get the business cards of EVERYONE on the interview panel this time around and send thank you cards to each person individually within 24 hours of the interview. If you can reference something specific to them in the thank you card, that's even better. Statistically only 2-5% of all job applicants even send thank you letters, so this will also help you stand out in a good way amongst those that are being interview in this 2nd round.

Be sure to have questions to ask at the end of the interview. Be sure that these questions show a more mature evaluation of the job and the company and is not something that you can find the answer to on the website. Don't ask about benefits to the job EVER. That is something that you want the company to take the lead on.

Also, the business plan DOES need to be specific to their needs as a company and in regards to the role. Anything else is a waste of time.

I hope this helps!

Claiming nothing but success in all of your career endeavors,

Torski Dobson-Arnold
"America's Top Career Confidence Coach"

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Torski Dobson-Arnold


I can answer questions in regards to resume development, career transition, career planning, salary negotiation, the interview process, networking in a job fair/trade show environment, telephone screening and practically answer issue as it relates to career planning. With 10 years of being on the front lines of the applicant and recruitment process as a strategic human resources professional, I have the "insider track" to what sparks the interests of hiring managers to what top ten things you need to avoid when applying for new opportunities.


10 years in private and public strategic, professional human resources roles. 2 years as a professional resume writer, career coach. Own and operate an elite firm specializing in resume writing and other career services, Your Career Confidence, LLC (

NAAAHR (National Association of African-Americans in HR) NRWA (National Resume Writers Association) AORCP (Association of Online Resume and Career Professionals) SHRM (Society of Human Resources Management)

BA, Marketing Management, Mary Baldwin College, VA MS, Human Resources Management, Troy University, AL PHR certification (awarded in 2006)

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