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Running an Efficient Customer Service/Questions
| Subject | Date Asked | Expert |
| Eating in Front of Customers | 8/5/2011 | Joel D Canfield |
| Q: I'm the Office Manager of a small business. In fact, I'm the only office employee that the business ... A: Howdy, CJ! It's not a simple question with a "one size fits all" answer. I'll give you some things ... | ||
| About the return in the US | 1/30/2010 | Joel D Canfield |
| Q: I am a customer service manager in a Chinese consumer electronics company. When I heard about the ... A: I agree that products should be returned in more or less the same shape as they were bought, but in ... | ||
| Sub-Contract Agreement | 6/23/2009 | Joel D Canfield |
| Q: I'm currently setting up a business to provide service which will connect clients (commonly home ... A: For myself, a simple handwritten or computer-printed document that said "Contract Bob will pay be X ... | ||
| Sub-Contract Agreement | 6/23/2009 | Joel D Canfield |
| Q: I'm currently setting up a business to provide service which will connect clients (commonly home ... A: For what you're proposing, a lawyer would be a good idea. But there's a simpler way. Unless you're ... | ||
| Business Issues - Supply Chain | 3/11/2009 | Joel D Canfield |
| Q: it true that the way that the present economy is that companies no longer compete with other ... A: First, the reality doesn't matter as much as perception. Any particular customer could choose to see ... | ||
| student from india | 6/18/2008 | Joel D Canfield |
| Q: Respected sir, This is sriram, pursuing my MBA @ sri sathya sai ... A: I'll try to direct you to a few examples and resources; it's a rather broad question. Here's a link ... | ||
| Customer Experience | 8/25/2007 | Al Diamond |
| Q: I have recently been asked to come up with a quick and exhaustive way of capturing or measuring ... A: Abdul, This issue is one that requires a consulting project with outside (expert) advice on the form ... | ||
| better customer service increase or decrease company profits? | 2/15/2007 | Al Diamond |
| Q: Offering excellent service is good but i am concern about cost. Will it become a burden to company's ... A: What type of business are we talking about? Of course cost of service must be considered since ... | ||
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Running an Efficient Customer Service
Answers by Expert:
Joel D Canfield
Top Expert on this page
Expertise
I'm a problem-solver; I specialize in finding practical win-win solutions to difficult customer service issues. Anything to do with maintaining good relations with your customers and still running a profitable business is fair game.
Experience
I've operated more than one successful small business of my own, and provided support for multiple small businesses as a consultant.
Education/Credentials
I am self-taught. I've been a voracious reader since I was 4 years old. I absorb three to five new books a month on virtually every subject of interest to a small business owner/operator.
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