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Running an Efficient Customer Service/Questions Answered by Expert Al Diamond
| Subject | Date Asked |
| Customer Experience | 8/25/2007 |
| Q: I have recently been asked to come up with a quick and exhaustive way of capturing or measuring ... A: Abdul, This issue is one that requires a consulting project with outside (expert) advice on the form ... | |
| better customer service increase or decrease company profits? | 2/15/2007 |
| Q: Offering excellent service is good but i am concern about cost. Will it become a burden to company's ... A: What type of business are we talking about? Of course cost of service must be considered since ... | |
Answers by Expert:
Al Diamond
Top Expert on this page
Expertise
Al Diamond is the President of Agency Consulting Group, Inc., a leading management consulting firm for service businesses throughout the U.S., specializing in the insurance industry. He is a recognized expert on the subjects of business valuation, partnership dispute resolution, Strategic and Tactical Planning and Effective Customer Service.
Experience
President of the American Association of Insurance Management Consultants (AAIMCO) Member American Arbritration Assoc. Charter member of the Quality Insurance Congress Qualified instructor for the Best Practices of Insurance Agencies Business Skills Department Head for the Independent Insurance Agents of America?s Virtual University Key Consultant for Financial/Accounting for Insurance Marketing and Management Services Created a Masters Program in insurance agency management (MAM)
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