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Running a Restaurant/Interactive voice recognition system for Restaurant.

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Question
Dear Bedi

Do you support to implement IVR system for Restaurant?.

Thanks
Prashant

Answer
Hi Prashant
I do and I don't. IVR system can be an over kill for a restaurant. However, they may be useful for high volume business. Furthermore, the utility of IVR system is maximised if its connected with CRM system and there is use of DID nos for marketing. Operational benefit of tracking lost calls, review current intercation between employee and customer are positive gains.
REgards
Sartaj

Running a Restaurant

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Sartaj Bedi

Expertise

I am the founder of Mango Kurry. I can answer questions on restaurant operations, marketing, restaurant capital budget, pricing for profit, control systems, quality, haccp, restaurant startup, restaurant design and a lot more. Please do visit our website www.mangokurry.in

Experience

I am a free lance consultant and have about 18 years experience in the hospitality business. I have worked in various positions in the hotel and restaurant environment. As a consultant I have designed kitchen and have done restaurant operational audits. I have worked on projects on menu engineering, kitchen design, menu development, costing. I help small and medium size business for restaurant. I help in restaurant set up, system deployment, restaurant financial planning and menu development.

Organizations
Currently, I am Food Service Consultant with Mango Kurry

Education/Credentials
Post Graduate Certificate in Operations Management. IIM Khozikode. BA Hotel Management Huddersfield Univerysity, IIHM Aurangabad Diploma in Hotel Managment IIHM Aurangabad

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