Question We recently purchased a home that has a First Alert Professional FA215 installed. The doors/windows chime when you open them and everything was working fine. I was trying to "figure it out" a little more one day and must have entered in the previous owners panic buttons because I set the alarm off on myself. The alarm turned off after about 5 minutes. Now the screen says "99 Alarm" and the keypad is lit up and nothing I press will make it go back to normal. The doors/windows are back to chiming but this error code still appears.
We are not subscribed to any alarm service.
Thank you for your help!"
Answer Hi. I hope you have the master code or a valid user code. To clear the alarm you will need either one. Enter the code and then press "1" (off). You must do this with no pauses between keystrokes that are longer than two seconds, otherwise the system will "forget" what you pushed. The Ademco product is, in my opinion, one of the best alarm systems on the market. (First Alert is a direct to dealer system manufactured by Ademco only available to select alarm companies willing to invest some bucks into purchasing a large amount of product). If you don't have a valid user code (or the master code), I may be able to help you recover it. Let me know by contacting me through the website on my signature line.
Questions relating to Burglar Alarm and Security Equipment, Fire Alarm and Extinguishment Systems, Access Control, CCTV Systems, Installation, Service, Testing, Verification
30 years installing, servicing, and testing security, access control, extinguishment, and fire alarm systems
Organizations Chair of ULC Working Groups for Fire Alarm Testing (CAN/ULC-S536) and Fire Alarm Verification (CAN/ULC-S537), Executive Director of the Fire Protection Technicians Network (www.firetechs.net)
Publications www.firetechs.net, Better Business Bureau Magazine, Applied Science Technologists and Technicians of British Columbia (www.asttbc.org) SUPPRESS! and Techs Fire Break Newsletters
Education/Credentials Associate in Science; Emergency Systems (University of British Columbia); Aircraft Maintenance Technology (BCIT)