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|Rating(1-10)||Knowledgeability = 10||Clarity of Response = 10||Politeness = 10|
|Comment||Thank you Dave for your prompt reply, especially on a Sunday (same day). The old battery is/was a 5AH, batteries + had a suitable replacement. After 12 hour charging period I unplugged the panel's transformer to simulate a power outage. The key pads are now beeping, but if you key in the master code they stop. Likewise you can disarm / arm the system but key in the master code twice as the second entry stops the beeping. I love the website and appreciate your dedicated service as a volunteer.|
Answers by Expert:
The design and application of burglary and fire systems for homes and businesses. Helping alarm owners understand how their system works. Helping to troubleshoot false alarm problems. Questions about monitoring issues.
Over a quarter century in the industry. Experience in installation, service, and monitoring centers. Training manager for a national protective services company; director of education and training for a national trade organization for for alarm dealers.