| Subject | Date Asked |
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| CCTV Camera Enclosure for freezing temperatures in Canada | 11/10/2009 |
Q: I need a CCTV camera enclosure that could tolerate cold, freezing temperature of winter and hot ...
A: AAAAAAAAAAAAAh! Simple answer: You need also a 2200VA UPS, that will not only keep you alive for ...
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| prewired home | 11/6/2009 |
Q: Is there anyway to see if all wires to security system are live or dead? The first owners had home ...
A: Well that is pretty simple. Take your voltmeter...everyone should have one, even if it is a radio ...
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| prewired home | 11/5/2009 |
Q: Is there anyway to see if all wires to security system are live or dead? The first owners had home ...
A: Let's address one thing. This picture does not help me..with your question but! If your security ...
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| Siemens MXL Waveform errors | 11/4/2009 |
Q: We are having constant problems with waveform error's on 2 MXL panels. Many thousands of dollars ...
A: I have answers... Siemens are using Transdector protectors...... 1st mistake. Also the protectors ...
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| CCTV Camera Enclosure for freezing temperatures in Canada | 11/4/2009 |
Q: I need a CCTV camera enclosure that could tolerate cold, freezing temperature of winter and hot ...
A: No but I have such an enclosure $35.00 and I will supply the power supply. What is the power ...
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| Moose Z1100 | 11/3/2009 |
Q: My display lights up but the words are gone. I thought i was the battery but I could not run the ...
A: Your smart chip on the board is blown......no on board memory. Answer as to how it happen: Case ...
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| DSC Power 832 Alarm with keypad 5500Z | 10/24/2009 |
Q: I was trying to disable a couple of features on the system I have but can not find out how to do it, ...
A: I have a simple answer that will cost you $130.00 for piece and quite, and you will get your sleep. ...
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| Moose z1100 Security System | 10/20/2009 |
Q: The power light started blinking a couple of days ago and the system is "beeping" until I press the ...
A: Answer: Yes... really can not add more to it, because you are right 12V battery and I have them in ...
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| Lightning Damage to Fire Alarm Panels | 9/29/2009 |
Q: my company has suffered damage to several Fire Alarm System panels (Notifier) recently as a result ...
A: Just a follow up...If you have any questions...and I hope the CAD drawing was some use. I have not ...
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| turn off alarm... | 9/20/2009 |
Q: i have an ademco key pad... and in the box were the battery is it says vista 15/ vista 20... (it is ...
A: The only thing can be done is this and most likely you are beyond fixing the panel: You have to ...
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| Alarm chirps after new battery | 9/19/2009 |
Q: I have a Lifesaver model 1275 smoke alarm. It is dated May 21 2005. We placed in the house when we ...
A: You may have gotten the you in 2005, and it is safely assumed that replacing the unit will solve the ...
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| Companies That Are Not Licensed | 9/9/2009 |
Q: Why is our state not auditing license holders? For the State of New Jersey & New York Please, at ...
A: I wish the world is perfect. I wish every security company would use all my technology to deal with ...
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| DSC 1500 problem | 9/5/2009 |
Q: I have a DSC 1500 whose plug in transformer failed. I replaced the transformer and the system will ...
A: Remember: in electronics there is always a reason why things might fail. Sure things go bump in the ...
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| Can I disconnect the battery? | 9/5/2009 |
Q: I have either an Ademco Vista 20p or 15P system that needs a battery replaced. It's Labor Day ...
A: A. Sorry (no) unplug it, hardwired, pop the circuit breaker on that circuit. Remember, you can take ...
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| lightning strike and hot water heater | 8/25/2009 |
Q: can a lightning strike damage a hot water heater?
A: 100% yes! I have replaced mine too! I should know better right! Sometimes I wonder about myself, I ...
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| Lightning Strike Damage to Hardwired Security System | 8/23/2009 |
Q: My House took a direct lightning strike. Enough that I felt a shock like a "cattle hot wire", the ...
A: Answer: Good follow up reply regarding the surge suppress installed in the 200 amp main panel. ...
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| Lightning Strike Damage to Hardwired Security System | 8/23/2009 |
Q: My House took a direct lightning strike. Enough that I felt a shock like a "cattle hot wire", the ...
A: A lot of suggestions.... I am the guy security companies go to for advise regarding how to prevent ...
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| Battery for DSC PC1500 | 8/21/2009 |
Q: Could you please tell me what battery I need to buy for the above burglar alarm so I have it on hand ...
A: 12V 7ah or 12V 8ah battery. May I suggest you allow the electrician take care of removing the ...
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| DCS PC 1500 issues | 8/12/2009 |
Q: Had a trouble light on panel. Hit * 2 and it gave a battery error. Replaced the battery and the ...
A: As a Power Quality Engineer in the Security Industry dealing with lightning and surges as issue or ...
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| Ademco Vista-20P/20PSIA/15P | 8/10/2009 |
Q: Rapid Beeping. Don't know how to make it stop. Probably battery, but pulled panel and don't see ...
A: You are most likely right, and since I can not see the panel, nor know how the systems is actually ...
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| Ground fault problem with Siemens MXL-IQ Fire Alarm Panel | 8/5/2009 |
Q: For about a year now we have had a problem with a ground fault in loop 2 of 4 loops of our fire ...
A: I want you to know something: At 5 AM this morning, I saw your message on my Blackberry. I could ...
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| Ground fault problem with Siemens MXL-IQ Fire Alarm Panel | 7/30/2009 |
Q: For about a year now we have had a problem with a ground fault in loop 2 of 4 loops of our fire ...
A: I see Steven, you are doing your home work. I have a long story for you. I give you a "A" for ...
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| DCS PC 1500 issues | 7/29/2009 |
Q: I have an old DCS PC1550. A couple of weeks ago I got a trouble light. Hit *2 and it gave a #1. ...
A: I know where you are coming from, and to get this fuse, you have to shop at a speciality electronic ...
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| Burglar Alarm license i New Jersey | 7/29/2009 |
Q: Hi my question is do i need a license in the state of New jersey to install Burglar Alarms?
A: I would say if you went to radio shack, and bought one and installed it in your house, no. If you ...
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| Lighting | 7/28/2009 |
Q: I hope you can help as I'm a bit confused. I'm attempting to install an external sensor light. I ...
A: I hate to say this, but I do not have enough information..... I looked on the Internet for the ...
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| Lighting | 7/28/2009 |
Q: I hope you can help as I'm a bit confused. I'm attempting to install an external sensor light. I ...
A: I love a mystery. Pictures is a good idea. Brand name of the device, is also a good idea. I ...
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| GE SIMON XT KEYPAD PANEL PROBLEM | 7/23/2009 |
Q: I bought the system, new, in the box, on ebay. I have the installation manual with installer/dealer ...
A: "Hi, John - we do not sell Simon XT to end users, so we do not support end users when they try to ...
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| alarm | 7/13/2009 |
Q: I have just moved into a new home and dont know what the master code or any code to my brinks system ...
A: You want an answer. I am going to give you an answer, you will not like. Brinks, don't do nothing ...
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| CCTV camouflage q's and more | 7/7/2009 |
Q: I have a CCTV system operating at the moment. We've had some troublesome neighbours and need the ...
A: First answer I would like to give you something to look at. Look on this web site pdf file, it will ...
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| Lightning Causes Fire Alarm to Chirp? | 7/2/2009 |
Q: I rent a loft unit on the top floor of a new building that was built in 2008. The building has what ...
A: You are getting a ground fault caused by a feed back loop up case ground based on a close proximity ...
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| DSC 1550 failure | 6/26/2009 |
Q: My system is about 17 yrs old and includes 3 door and 2 motion sensors. It is unmonitored but I ...
A: I have a correction relating to using the term of Ohm's Law. It is a poor choice or a cop-out using ...
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| DSC 1550 failure | 6/26/2009 |
Q: My system is about 17 yrs old and includes 3 door and 2 motion sensors. It is unmonitored but I ...
A: 1. 17 years is one clue. 2. Turning off the system for a while while doing ...
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| DSC 832 Wireless Code 5 | 6/19/2009 |
Q: I am getting a code 5 on several wireless sensors. It comes and goes randomly. Some days no code 5, ...
A: I believe your batteries are good, but I think that the sensors may have gone bad. Ohms Law: When ...
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| alarm issues | 6/13/2009 |
Q: I have a * symbol in front of my date and time on my security system. What does it mean and will it ...
A: I think so...you need to have your technician to reset the clock. No I can not add more to this ...
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| wiring panel | 5/20/2009 |
Q: I have replace a radionics panel with a concord 4 panel, and after powering it up realized that I ...
A: CCTV and Gate Access Industry. Also a quick News Flash--- (do not use Ditek or Sycom protection) One ...
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| false alarms on wireless motion sensor | 5/13/2009 |
Q: We have had a number of false alarms on our wireless motion sensor. Co has changed sensor, changed ...
A: You know something. It might pay, for you to install a PTS 240 H UL single phase surge suppression ...
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| DSC alarm | 4/27/2009 |
Q: I have a DSC alarm that is 4 years old. I had an issue with the fault light for the batter and our ...
A: DSC is made in Canada, so no offence Canada! My guess is simple and two possible answers as to how ...
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| Heat detector false alarm | 3/12/2009 |
Q: I have a heat detector that's 4 years old that gives a high pitch alarm only my wife seems to hear ...
A: I almost was going to reject this........but after I read it a couple of times realized you might ...
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| dsc 832 smoke detectors | 3/5/2009 |
Q: my smoke alarm keeps setting off. I had one smoke replaced as it was not blinking. the rest blink ...
A: I can answer this one. Blinking green is good, blinking red means you need new batteries. I hope ...
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| Change Phone # that "First Alert" Home Alarm System Dials | 3/1/2009 |
Q: I currently have a First Alert FA120 Control Panel with a FA210 Digital Keypad. It is now monitored ...
A: Obviously the fire alarm panel can be programmed to do this. Obviously I would not recommend it, ...
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| Alarm System | 2/21/2009 |
Q: I recently had a power surge in my house during and following an ice storm in my area. The control ...
A: I could preach to everyone that has a security system that all systems must have Breakermatic, ...
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| Brinks System | 2/9/2009 |
Q: I have a brinks system that is out of contract. I did not renew the contract, but we still use the ...
A: Well the answer is...maybe. Hard to say. Lighting can strike 10 miles a way, follow down the phone ...
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| Brinks System | 2/8/2009 |
Q: I have a brinks system that is out of contract. I did not renew the contract, but we still use the ...
A: I hate to tell you this, but I suspect the Keypad just might be damaged. Several ways it could be ...
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| Tennessee License requirements | 2/4/2009 |
Q: What are the requirements to become a qualifying agent in the State of Tennessee?
A: Well Toby You have to get a job working in a security company first, primarily working under a ...
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| How to avoid False Alarm of smoke detector | 1/30/2009 |
Q: We have an issue of False Alarm of smoke detector . The scenario is 3 Smoke Detectors are installed ...
A: I think you just asked the most impossible question that I actually have to say something. I have ...
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| DCS PC1555 Alarm Panel | 1/28/2009 |
Q: I have a power problem, My battery sent a low battery alarm to my monitoring station and the yellow ...
A: As soon as the light, low battery comes on, you need to change it. When you have a starved battery, ...
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| home smoke detectors hard wired | 1/18/2009 |
Q: We are in a new home (3 yrs)and our smoke detectors are hard wired throughout the house. Yesterday ...
A: It might be a prelude of what is yet to come if you don't change out all the batteries. Battery ...
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| Changing the alarm system battery | 1/12/2009 |
Q: For some time, my system light and chime would sound off. I would just arm and then dis arm the ...
A: Because of the power surge, I believe you had some damage. I bet you did not have a surge ...
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| Moose Alarm | 1/11/2009 |
Q: Our alarm keeps beeping to tell us that the battery is low, but we just put in new batteries! What ...
A: Bad news friend....your inverter on your panel is damaged. What causes that: 1. Battery has been ...
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| Smoke Detector | 1/11/2009 |
Q: Hey John, I have a relatively new home, 3 years old. The smoke detectors in the house are electric ...
A: Sorry, I was looking too deep into the question, and lost the meaning of it I suppose. I suppose ...
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| Smoke Detector | 1/9/2009 |
Q: Hey John, I have a relatively new home, 3 years old. The smoke detectors in the house are electric ...
A: The answer to your question, can you move the smoke detector and use a different power source. The ...
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| Alarm Power 832 Security System PC 5010 | 1/1/2009 |
Q: Since we switched our phone service to VOIP the alarm is set off every time cable goes down. I've ...
A: Too many problems still exist with VOIP. If you have a security system I would recommend staying on ...
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| follow up to ADT alarm irregularity | 12/17/2008 |
Q: Follow up to answer below: Follow-up I did notice a fuse inside the control panel. How do I know if ...
A: I would say, who ever answered this question did very well. 12V 5 amp hour battery will do. If ...
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| First Alert Siren | 12/14/2008 |
Q: My siren only alarms once when there is a breach in system. Can you tell me why it doesn't ...
A: I think the solution is very simple. Even if I do not do component trouble shooting and only do ...
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| Smoke Detector that is NOT hooked up, won't turn off! | 12/11/2008 |
Q: I've lived in this house for 19+ yrs. and in the hallway their are wires (3) where a Smoke Detector ...
A: It is very likely that a rodent bit in to your wires, shorted them and now the noise is terrible. ...
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| GE SIMON 3 | 11/25/2008 |
Q: I recently purchased a GE Simon 3 alarm system from Ebay. I've had no problems programming the ...
A: You need an RJ31X jack, that is where it is trying to dial out. The device shorts out the house ...
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| Power 832 Protection System | 11/20/2008 |
Q: I was having my home painted and I took down the sensor on the wall that detects if someone walks ...
A: http://victoria.en.craigslist.ca/for/898225720.html In case you need a whole system, here is on for ...
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| NAPCO Security System | 11/17/2008 |
Q: We recently purchased a building with a NAPCO Magnum 1000 security system. We are in the ...
A: Worst thing I can do is ask my alarm dealers what the blinking 3 on a Napco panel. So stay tuned ...
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| NAPCO Security System | 11/14/2008 |
Q: We recently purchased a building with a NAPCO Magnum 1000 security system. We are in the ...
A: Well, I said I would have an answer. The Blinking digit 3 stands for failure to communicate. If ...
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| CCTV | 11/13/2008 |
Q: My question is where can I go to get info about the CCTV technician's License in New York City,
A: You may NOT be able to install Burglar Alarms, Security Cameras (CCTV) and Access Control Systems in ...
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| fire alarm | 11/11/2008 |
Q: my dsc brand pc1500rk fire alarm goes off almost every time we use the oven or cook... even when ...
A: Not knowing were everything is located, I would say I think your security company needs to adjust ...
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| Lifesaver smoke alarm | 11/5/2008 |
Q: I have model 1215. It is intermittantly chirping. I've taken the cover off and can't find the ...
A: There has to be a battery....there may be a different level or on the back of the unit for access to ...
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| Z1100 MOOSE RE-ACTIVATE | 10/30/2008 |
Q: WE MOVED INTO A HOME WITH THE Z1100 MOOSE PROTECTION DEVICE. WHO SHOULD WE CONTACT TO GET THIS ...
A: Moose products are no longer being manufactured for at least ten or more years ago. You have ...
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| Firex Smoke Dector | 10/20/2008 |
Q: My smoke dector is chirping. i have 7 of them and have changed all batteries. i do not have a ...
A: One more time...change out that battery...could be a bad battery. Otherwise you need a technician ...
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| Alarm goes off when turn on gas fireglass | 10/19/2008 |
Q: Everytime I turn on my gas fireplace in my basement, my smoker detector goes off. it seems OK until ...
A: I am sorry, but I am a Power Quality Engineer and deal with lightning and surge issues with Burglar ...
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| burglar alarm | 10/17/2008 |
Q: my living room glassbreak has had over the past 2 month false alarm. How do i check that.
A: I like to answer this question, with questions. 1. Thunder storms, have you had a quite a few of ...
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| Alarm Trouble light | 10/12/2008 |
Q: We have the Power 832 Security System PC 5010. We experienced a complete power outage due to weather ...
A: Well, you broke it or maybe not. 1. I bet you did not have a surge suppression on your AC power. ...
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| Battery in motion detector | 10/9/2008 |
Q: The number 7 lights up on my system panel indicating that the battery in the motion detector needs ...
A: The Sensor, has two parts, a back plate mounted on the sensor. Take that plate off. Notice on the ...
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| first alert home alarm model fa260 | 10/3/2008 |
Q: i rarely use the alarm, when the alarm is not set once every couple of days the alarm will go off. i ...
A: I am a lightning and surge protection Expert for Burglar alarm, Fire Alarm, CCTV and Gate Access. ...
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| Random Fire Alarm | 9/28/2008 |
Q: Our house has 8 hard wired fire alarms. One unknown alarm is randomly going off, triggering the ...
A: Well, the best advise I can give you Brent, contact your security company that installed your ...
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| home alarm systems | 9/27/2008 |
Q: I recently acquired a home alarm system with a new home (FA-130CP). When power is applied to the ...
A: Common sense approach: This is a new system for you Paul, so it is best that the security company ...
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| dsc 832 5500 | 9/20/2008 |
Q: We were without power due to hurricane IKE. When electric returned I reset time/date and now ...
A: You may have sustained a power surge when the power came on or during the storm. Did or did you not ...
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| Firex 4518 Smoke Alarms | 9/20/2008 |
Q: My husband and I cannot figure out how to open up the battery compartment to the Firex fire/CO ...
A: You can pop off the wires and your 4518 is disabled, no power. Since you battery is dead, your 4518 ...
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| DSC Power 832 | 9/2/2008 |
Q: Are replacement circuit boards still available for the DSC Power 832 Version PC5010? Thank You Greg
A: http://www.hadepot.com/pc5010pcb-pc5010-832-board-only-p-1276.html?currency=USD This link should ...
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| Lighting problems with Fire Alarm System | 8/5/2008 |
Q: I have been asked to help a building owner with a constant problem he is having with his Siemans MXL ...
A: Follow up: Dear Rand, below I wrote you this long letter...but have not heard from you or Siemens. ...
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| Classic PC1555 trouble | 8/5/2008 |
Q: I am getting a trouble code C5 on my Classic PC1555. Any idea what's wrong?
A: Unfortunately I can not answer this question, but I did a little research and I think if I send you ...
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| morse mdc16 (Sorry-) | 7/15/2008 |
Q: I am locked out of programming on a Morse mdc 16c security panel and optex wont support it. I know ...
A: I am a lightning and surge suppression Guru for Fire Alarm, CCTV, and Gate Access systems. I can ...
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| First Alert FA260 | 7/11/2008 |
Q: I have a First Alert FA260 in my house but it is disabled. Around every 4 hours the keypad will ...
A: A battery does go in there. There might be a need for a battery in the key pad or in the panel it ...
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| alarm wiring & Surge Suppression | 7/10/2008 |
Q: I own a commercial garage (Tates Auto Service) and when I built this building in 1986 I (wired ...
A: Hi John! I own a commercial garage (Tates Auto Service) and when I built this building in 1986 I ...
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| alarm wiring | 7/9/2008 |
Q: I own a commercial garage (Tates Auto Service) and when I built this building in 1986 I (wired ...
A: 18 Gauge is good, and that is a good price. If you are going to do something about lightning, you ...
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| Magnum Alert indicator sound | 6/20/2008 |
Q: Quick ? How do I deactivate the "chirp" made when the the alarm is not activated, but signals when a ...
A: but unfortunately I do not specialize in the operation of security systems. I specialize in the ...
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| False fire alarm | 6/18/2008 |
Q: today late in the night , around 1.50 AM , I suddenly woke up from the sleep as there was beep of ...
A: I believe the Fire Alarm system/Burg System is telling you the battery is going bad. Time to put ...
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| smoke detectors | 6/4/2008 |
Q: When having three or more detectors wired together in your home, can you really tell by sound of ...
A: I don't know about you, but the only way I can tell is, if the detectors are far enough away from ...
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| Brinks & phone lines | 4/20/2008 |
Q: I have a Brinks system. I have a telephone line which costs me $29/month. The only reason I don't ...
A: Magic Jack and a 2000VA UPS for a long run time may be your answer. It all depends on you, and ...
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| false smoke alarms | 3/22/2008 |
Q: I too have the exact same problem as a previous question asked. I also have aprox 9 smoke alarms in ...
A: There are several reasons as to why this can happen. Two of them come to mind. 1. Transit surges ...
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| Smoke alarms | 3/4/2008 |
Q: I have about 6 battery operated (ionization) smoke alarms in my house. The batteries last less than ...
A: Answer: 3 volts above the threshold could have an effect on your power supply with long exposure. ...
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| Smoke alarms | 3/3/2008 |
Q: I have about 6 battery operated (ionization) smoke alarms in my house. The batteries last less than ...
A: Logic says if you have a 12V supply for the alarm system then the voltage is 12VDC. What is the ...
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| smoke detector chirps | 1/22/2008 |
Q: I was changeing batteries for an elderly lady friend, and when I took the batteries out and replaced ...
A: No battery is fully charged when first installed..... Also the power supply/charger could be dead ...
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| battery low and the horn/siren | 1/1/2008 |
Q: I have a DSC 832 home alarm system which is not connected to a call center..I have not used the ...
A: AS long as there is no power going to the system, and the battery is disconnect, you should be all ...
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| NAPCO DD-1484 Chirping | 12/29/2007 |
Q: We just purchased a house. The home has a NAPCO Digial Microcommunicator alarm system. The alarm ...
A: There should be a battery in there. Take off the battery terminals. By the way, I believe the ...
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