AboutSuzanne Zazulak Pedro Expertise Main discourse in all aspects of social, corporate, international diplomacy and children's etiquette and protocol. Suzanne is certified in corporate and children's etiquette, as well as, certification in professional coaching for executive, leadership and personal achievement.
Experience As a Behavior Shaping Specialist and Certified Protocol and Etiquette Consultant, Suzanne has pioneered the art of social finesse with valid psychological tenets to provide her clients with an unique approach to instruction in etiquette --Avant Garde Etiquette.
Research data shows that 15% of employment and corporate success is due to intelligence or training,while the other 85% is dealing with people successfully. Conversley,the essence of dealing with people succssfully is through exceptional communication skills.
Therefore, being adapt at non-verbal communication while practising the art of etiquette is rapid power-tool in establishing rapport and inducing compliance for success.
Target Success Seminars include:
The Psychology of the First Impression,
Oculesics: Keep YOur Eyes on the Prize,
Isopraxism: Mirroring for Love and Profit,
Spatial Anchoring: The Psychology of Body Placement
Disarming Your Opponent by his Handshake
What Your Dining Manners Reveal about Your Partner's Personality
Organizations ISPEP International Society of Protocol and Etiquette Professionals
IAPC International Association Professional Consultants
IAC International Association of Coaches
NWU National Writer's Union
ABA American Bar Association Associate Member
Publications "Executive Etiquette Power" co-authored and pusblished by Power Dynamics Publising to be release September 2009.
Montly Etiquette Columnist for several publications, as well as ezineexperauthor.com with downloads for on-line journals. Also, Suzanne has a series of children's international travel etiquette books slated for completion 2010.
Education/Credentials Bachelor of Arts in Psychology
Certified Corporate and Children's Etiquette and Protocol
Certified Professional Coach (CPC)
Certified Paralegal
Graduate Studies in Forensics, law
Awards and Honors Appointed as Chief Officer of Protocol for her town.
Cambridge Who's Who Among Business Professionals, Experts & Entrepeneurs Lifetime Member
USA Honor Society
Selected in 2004, as Queen Omega XVIII for Mardi Gras.
Past/Present Clients Since individual/corporate programs are designed for areas of deficiencies, their confidence is upheld in the stictest sense of confidentiality.
She has formed a non-profit organization, BeePoised, Inc., to reach-out and teach the children and adults who are not at an advantage to learn life social skills such as dining manners and job interviewing techniques.
Question Hello,
I work in sales and sometimes I am required to make home visits. In a few of the homes I visit my clients ask me to remove my shoes for cultural reasons. I am perfectly fine with this and go barefoot in their homes without hesitation. However, a co-worker said she would never remove her shoes on a sales visit and further said it is bad etiquette. Could you please help?
Answer Dear Sophia:
Thank you for your question regarding cultural etiquette.
It is true whether visiting another country or a guest in someone's house (whether domestic or international# or doing business, it is both advisable and proper etiquette to employ the customs of the family or country.
Etiquette's main purpose is putting others at complete ease. You are correct in respecting their manner and customs. In Japan, if you do not properly present your business card with two hands, face up, letters facing them(usually in both languages) you are judged harshly and your chances for a successful business transaction will be greatly diminished.
As a sales rep, you know just how difficult it is to develop rapport with a client. So, if you refuse at your first meeting to respect their custom in a simple request of removing your shoes for religious reasons how difficult it will be to establish "good will?"
Keep up your practice of respecting other people's customs, and do not hesitate in feeling that you are violating any rules of protocol. You are doing the correct thing. Good Luck and if you have any further questions, please do not hesitate to write. I remain
