AboutCynthia Lett Expertise Proper manners with friends,family,colleagues,neighbors and everyone else you know.
Experience I have been an etiquette expert teaching and consulting on the subject worldwide since 1983. I started and run the International Society of Protocol & Etiquette Professionals and am considered a leader in the field. I edited "Etiquette for Dummies" and have recently written "Lett's Talk - Everyday Etiquette Dilemmas and What to Do about Them".
I taught the Business Protocol class to Master's level students at the George Washington University, Washington, DC.
Chief of Protocol for MCI Telecommunications.
Organizations International Society of Protocol & Etiquette Professionals, ASTD, PCMA, National Speakers Association
Publications I have been quoted over 700 times in the past 5 years worldwide. Publications include Wall Street Journal, Washington Post, Washington Times, NY Times, Washington Business Journal, USA Today, Associated Press, London Times, Newsweek Japan edition, Newsweek US edition and many many more.
Education/Credentials I am a Certified Etiquette Professional (CEP) and Certified Protocol Professional (CPP) earned by examination through ISPEP.
I have a Master's degree in hospitality law and undergrad degrees in Restaurant & Hotel Management and Public Relations/Interpersonal Communications from Purdue University.
Awards and Honors Who's Who Worldwide,Who's Who of American Women, Distinguished Darden Professor (Purdue University).
Past/Present Clients World Bank, United Nations,US Dept. of State, US. Dept. of the Army, Pentagon, Barclays Global Investors,Accenture,AT&T,Bank of America,American Association of Clinical Pharmacies,Ritz Carlton Hotels, Hilton Hotels, Marriott Hotels,Starwood Hotels,and many more.
Question Thank you Cynthia for answering my question. My orginal question was about the rude lady taking my picture without my permission. I just wanted to add that I was not worry about being her friend or not and I definitely did not or care about being rejected by her. But the thing that bothered me is...I just can't explain why she should even be mad. It's like she was the rude one. So, I am asking you...how do I let her know that she has no right to be mad, when she is the one that is being rude. Am I making sense? It's like What did I do that was rude? Thank you for your time again.
Answer Hi Kiana:
When the two of you are sitting down, chatting about anything, bring up the subject. It could be broached by your saying, "You know the other day, I was really taken aback by your insistence for taking my picture when you know I don't like it. I felt you didn't care about my feelings at all and I really didn't appreciate it. In fact, it was rude and I don't like to think of you as being rude." Then you be quiet and let her go on with her response. The person who is quiet has the power, don't forget. What you don't want to accuse her of is not having a right to be mad. Good etiquette doesn't allow us to decide for others when they can be mad.
