Social Etiquette and Good Manners/Pet Loss Condolence


My friend's older dog passed away unexpectedly at home.  The next day, she talked to her veterinarian about what had happened.  My friend told me that the vet said "I'm very sorry, but that was inevitable at his age." She thought that comment was insensitive.  I'm not sure if this was poor etiquette. I would appreciate you advice.  Thanks.

Dear Alicia:
I am sorry for your friend's loss of her pet. That is always difficult.  She called her Vet for advice and received a proper response.  I am sure she knows that 16 years is a long life for any dog and she shouldn't have been surprised his passing.  Her Vet was commenting on the obvious and while the Vet could have been a bit more sensitive with the words used, it isn't poor etiquette to tell the truth to a client.

Social Etiquette and Good Manners

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Cynthia W. Lett


Proper manners with friends,family,colleagues,neighbors and everyone else you know.


I have been an etiquette expert teaching and consulting on the subject worldwide since 1983. I started and serve as the Executive Director of the International Society of Protocol & Etiquette Professionals and am considered a leader in the field of etiquette and protocol training and execution. I edited "Etiquette for Dummies" and have recently written "Lett's Talk - Everyday Etiquette Dilemmas and What to Do about Them". My book, "That's So Annoying:An Etiquette Expert on the World's Most Irritating Habits And What To Do About Them" was published in 2009 and is available wherever books are sold. I taught the Business Protocol class to Master's level students at the George Washington University, Washington, DC for seven years I served as Chief of Protocol for MCI Telecommunications for three years.

International Society of Protocol & Etiquette Professionals, ASTD, PCMA, National Speakers Association

I have been quoted over 700 times in the past 5 years worldwide. Publications include Wall Street Journal, Washington Post, Washington Times, NY Times, Washington Business Journal, USA Today, Associated Press, London Times, Newsweek Japan edition, Newsweek US edition and many many more.

I am a Certified Etiquette Professional (CEP) and Certified Protocol Professional (CPP) earned by examination through ISPEP. I have a Master's degree in hospitality law and undergrad degrees in Restaurant & Hotel Management and Public Relations/Interpersonal Communications from Purdue University.

Awards and Honors
Who's Who Worldwide,Who's Who of American Women, Distinguished Darden Professor (Purdue University).

Past/Present Clients
World Bank, United Nations,US Dept. of State, US. Dept. of the Army, Pentagon, Barclays Global Investors,Accenture,Fox News, MSNBC, CNN, The White House, Dept. of State, AT&T,Bank of America,American Association of Clinical Pharmacies,Ritz Carlton Hotels, Hilton Hotels, Marriott Hotels,Starwood Hotels,and many more.

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