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Steering Column Repair/GM Intermediate Steering Shaft

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deo89 wrote at 2006-10-23 19:51:59
I just talked with my dealership and they indicated that Pontiac now has a part which will fix the problem.  The new service bulletin on this came out just a couple of months ago (around Aug. '06).


GMTECH1 wrote at 2006-11-10 12:34:51
Hello,

I work at a GM Dealership and to answer your question at 1st GM was replacing the shafts

and because the problem was not being resolved

they stopped replacing the shaft due to cost,

per GM service the shaft is not to be replaced - it is to be serviced. there is no know fix for this problem. it's a tolerance issue with the shaft

it is not unsafe just annoying.


Jim Barita wrote at 2006-11-20 18:54:17
I have 2003 bonnie. The same problem,  "noisy steering",  was fixed by replacing steering shaft #10367811 @22k miles. The problem has returned @ 35k. Dealer wants $120 to fix by using "lub kit"


Bob wrote at 2007-10-20 03:13:30
I finally found a fix for the GM steering shaft clunking noise. I have a 2002 Chev. truck and experience this problem after only 5k miles. The dealership installed their "kit" and the problem stopped for another 10k miles. The dealer replaced the shaft and again it lasted another 10k miles. I found an honest GM mechanic and he said that GM has another shaft with a different lube material in it but he could not guarantee that it would last even longer. I asked him if anywone ever installed a lube fitting in the shaft and he said that it had been done but did not know if it worked properly. I installed the lube fitting, $10 total, and the problem is gone. Now, when it comes back in 10k miles, I just lube the shaft with additional lube and am good to go.


Barbara wrote at 2008-05-12 18:48:06
I have a 2007 Pontiac Montana that just had the same problem you mentioned.  My minivan has 28000 miles and the Pontiac dealer did the repair on my vehicle at no cost to me.  The knocking noise started slowly before 25000 miles and I first thought nothing of it, but it finally got very noisy so I finally had it checked for safety to myself and others around me.



Thanks,

Barbara


Frustrated GM owner wrote at 2008-06-13 16:53:04
I have the same problem with my 2001 Bonneville.  The power steering gear assembly has been replaced 2x and lubed 3x and now they say I need to replace it again.  I am now pursuing GM directly for a design fault.  Any other feedback or ideas on this issue?



signed,

Frustrated GM owner.


Bill wrote at 2008-08-26 14:35:44
I also have had this problem. Fortunately my dealer, (after a few tries)told me it was a GM design problem. They did all they could even after my warranty period ran out.

As I am writing this I have a friend Mechanic putting lube in mine now. A quick fix, if you have the know how or a place to work on your car, is to take one end of the assembly off and run the shaft up and down at least 10 times to re-lube the parts. It will last only about 6 months in warm weather. I love my 2000 Bonny and I plan to keep on driving it as long as I can.


James Nowakowski wrote at 2009-02-23 17:39:14
Hi Carol, Jay...

I also experience the same issue with my 2004 Bonneville SLE. I have documentation showing my intermediate settring shaft has been replaced 3 times int he past and is now faulty again. I contact GM customer service 800-762-2737, Spoke to a District Specialist - Donna Granado, for assistance to cover such a faulty part. (Case # 71-695850029). End result - absolutely no assistance. I requested a letter stating their refusal to replace this shaft - they will not provide such a letter. I'm now looking into the lemon laws to see what can be done. This actually sounds like a class action law suite to me.

James Nowakowski 303-233-2866


Victor wrote at 2009-09-16 00:03:19
Donna Granado is the specialist I am working with too. Absolutly no assistance. I drive a 2007 Pontiac Vibe with 35000 miles and have been through 3 transmissions and a rebuild. 3 weeks later I am still waiting for a assistance with the buy back they are doing.


mistered wrote at 2009-11-18 13:40:00
I have the same thing except I bought a new 2004 Impala and once a year the clunking noise got worse and worse until I took it in.  They just lubed it and it worked for another year.  I have now been having this done every year for 5 years.  They say there is no fix just a treatment.  They said don't worry about it, it wasn't dangerous, just annoying.  And they wonder why they are in financial trouble. P.S. I am in the Atlanta area


Bob Wright wrote at 2010-01-11 16:29:52
Bob Wright 1/11/2010

I also have the clunking with my intermediate shaft in my 2002 Monte Carlo (42,000 miles).  I have called GM like a lot of other people, but have gotten the same response (not a saftey concern) so nothing they will do. I have contacted my dealer (Kelly Chevrolet, Butler PA) and their response is the same.  I do understand GM has come out with a new shaft that aleviates the problem, cost $l20.  I feel GM should at least give people a break and pay for the part.


gm#1DS wrote at 2010-03-03 01:07:24
A GM DISTRICT SPECIALIST HERE



So for all you people that complain about no assitance here is my you get no assitance its actually the dealership service manager that agrees to assitance for you if he/she says no thats it! This is why he would say

1. you get no maintance done at his dealership therefore you dont help him he doesnt help you

2. if you have a had repair done before the parts warranty is 12 months or 12000 miles if you are over that by more than 12 mths its not likely you will get assitance..unless you are a regular cust at that dlrship..see where I am going its all about money


G.Walker wrote at 2010-12-22 20:03:54
I have a 2006 Pontiac G6 and have had this problem for 4 years.  I have had it looked at and all they did was oil the part-it stopped for awhile, then started back.


Jackie wrote at 2012-02-23 19:09:14
Contact the National Highway Traffic Safety Administration (NHTSA)and file a complaint.  That's the only way a recall can go into effect.


David wrote at 2015-09-05 15:08:33
Ok I have a 2008 Pontiac G6 with the noise is the Intermediate Steering shaft.  I purchased the car new, I have had this problem and had it lubed several times to get rid of the noise.  There is no fix for this problem.  Spoke to GM and unless its a safety issue no recall.  So the only other option is to have it replaced.  The new Intermediate Steering shaft is painted black.  I think this will fix the issue, however not sure since I am replacing mine.  I will let you know if I hear any more noise with the new shaft.  


Steering Column Repair

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Jay Cooney

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I can answer any question about any GM steering column with my having over 30 years of GM experience. I will answer general questions on any other steering column manufactured by the major automakers. I will do what I can to help troubleshoot and repair a steering column.

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I have over 30 years experience in auto repair. I have repaired or rebuilt thousands of vehicles. My expertise is general and mechanical (gas and diesel) troubleshooting along with a vast electrical background. I have accumulated an extensive library of repair manuals and have researched every car problem from AMC's to Z-71's.

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