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About Spencer Holcombe
Expertise
I have been in the telecommunications arena for several years. I've worked in traffic,installation,repair,customer service,fraud,national and major accounts. I Started with Pacific Telephone,went to American Bell, AT&T Information Systems, AT&T Communications, Pacific Bell-SBC - AT&T. I can answer most questions of a service or equipment nature-excluding cellular. From jacks, wiring, phones, to custom calling services, local to long distance.
Experience
Bell System and post divesture work for AT&T and Local operating companies. Service rep-to Fraud desk.
Organizations
Telephone Pioneers of America
Publications
PTM mag. Connections, Update, and other company publications. Also have expert status at AskME.com
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You are here: Experts > Business > Small Business Information > Telecom (Phone, Fax, E-mail) > Bad TR message on fax machine
Expert: Spencer Holcombe
Date: 8/11/2008
Subject: Bad TR message on fax machine
Question
I have an HP T45 all in one printer/copier/fax machine. I can send out faxes, but when someone tries to send me a fax, they get the message Bad TR. What does this mean? The only thing attached to this phone line is the fax machine. When I disconnect the fax and attach a phone it works perfectly! I have even had the phone company come in and check the line and they say it is ok.
Answer
Donna,
I'm guessing that you only receive faxes from 1 person and that's where you're getting the "bad tr" code. Although that's not a HP code, it might stand for bad transmission. If this is happening from more than that sender, try going to hp.com and checking their help site. Since we know it's not your line, perhaps it's the person SENDING you the fax. You may also want to try resetting your device to hp's standards. This is all covered in the help site at hp.
Good Luck,
Spencer
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